Principle Responsibilities

• Performance improvement.
  • Establishes and implements standards for improvement plans and work products.
  • Supports intake process and governance by allocating resources based on capability, capacity and development.
  • Recommends appropriate methodology and tools to enable effective delivery on opportunities and commitments.
  • Ensures standard tools, products and techniques are available to advisors and the broader organization.
  • Partners with departments across the organization to support improvement and develop problem solving capabilities.
  • Leads improvement efforts and partner with customers to coach improvement methodologies to develop continuous behaviors.
• Leadership of employees.
  • Sets performance objectives and measures for direct reports.
  • Provides feedback to employees through formal and informal coaching.
  • Prepares and administers employee performance reviews.
  • Recruits, interviews, and hires new employees.
  • Ensures employees follow improvement work standards for preparing, running and sustaining targeted improvement efforts.
• Customer management.
  • Builds relationships with system-wide leaders and key stakeholders.
  • Addresses customer needs and addresses questions and escalations while identifying opportunities for continuous improvement of services.
  • Other duties as assigned

Job Requirements

• Bachelor's degree in business management, healthcare administration, engineering, or related field required and
• Master's degree in business administration, healthcare administration, or related field preferred
• 3 to 7 years experience in performance improvement required and
• 3 to 7 years mentorship or leadership experience required and
• Experience in project management and strong facilitation skills and
• Experience in program solving methodologies such as Lean, Six Sigma, Agile

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

• Hiring for 2 managers roles. The primary focus of one role will be to support the management system. The primary focus of the second position will be to support performance improvement.
• Full time benefits eligible