Manager Operations - St. Louis (STL) Job at Southwest Airlines
Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Manager Operations invests in the future of Southwest’s People by coordinating all station activities to ensure a safe, efficient, hospitable, and on-time operation with an emphasis on Customer satisfaction. This role will be a champion of the operational Team they lead, and they’ll work to provide Customer Service to all internal and external Customers. The Manager Operations is excited to bring their unique experience and passion for Leadership, where they’ll have the opportunity to drive the future Southwest’s operation.
As the St. Louis (STL) Manager Operations, you can expect:
A role that supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.
Fly for free, as a privilege, on any open seat on all Southwest flights - your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.
Explore more Benefits you’ll love: swa.is/benefits
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
Actively coordinate with all Departments to maintain the Station's on-time performance in addition to monitoring staffing and verity overtime is used effectively
Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
Advise Management and other Departments in understanding assigned functional work area's purpose, current workload, and methodology for assignment delivery
Coordinate Station activities to ensure Customer satisfaction and security of Company assets
Measure and report Departmental effectiveness to ensure quality and consistency throughout the system
Monitor functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
Coach and develop to establish a diverse talent pipeline, ensure proper onboarding and training
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in understanding and applying information to contribute to the organization’s strategic plan
Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
Ability to apply general rules to specific problems to produce answers that make sense
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events) Education
Required: High School Diploma or GED
Experience
Demonstrated experience in directly or indirectly leading team(s)
Fully functioning, broad knowledge in Airline Operations
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Manager Operations invests in the future of Southwest’s People by coordinating all station activities to ensure a safe, efficient, hospitable, and on-time operation with an emphasis on Customer satisfaction. This role will be a champion of the operational Team they lead, and they’ll work to provide Customer Service to all internal and external Customers. The Manager Operations is excited to bring their unique experience and passion for Leadership, where they’ll have the opportunity to drive the future Southwest’s operation.
As the St. Louis (STL) Manager Operations, you can expect:
A role that supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.
Fly for free, as a privilege, on any open seat on all Southwest flights - your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.
Explore more Benefits you’ll love: swa.is/benefits
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
Actively coordinate with all Departments to maintain the Station's on-time performance in addition to monitoring staffing and verity overtime is used effectively
Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
Advise Management and other Departments in understanding assigned functional work area's purpose, current workload, and methodology for assignment delivery
Coordinate Station activities to ensure Customer satisfaction and security of Company assets
Measure and report Departmental effectiveness to ensure quality and consistency throughout the system
Monitor functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
Coach and develop to establish a diverse talent pipeline, ensure proper onboarding and training
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in understanding and applying information to contribute to the organization’s strategic plan
Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
Ability to apply general rules to specific problems to produce answers that make sense
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events) Education
Required: High School Diploma or GED
Experience
Demonstrated experience in directly or indirectly leading team(s)
Fully functioning, broad knowledge in Airline Operations
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
- 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.