Essential Functions:

• Clinical responsibilities include patient triage (weight, blood pressure, temperature readings, updating medication list and obtaining and documentation of chief complaint).
• Travel to satellite offices (Newport, Tazewell, Jefferson City) for clinical / clerical work
• Position camera at our Cath lab during procedures - will train
• Responsible for electronic patient prescription services including communication with pharmacies and verification of all medical prescriptions.
• Must be knowledgeable of EMR.
• Answers telephone, screens calls, retrieves voicemails, returns patient calls.
• Responsible for pre-certing requirements for all procedures.
• Responsible for calling patients in regards to lab results.
• Answers questions regarding patient appointments and testing.
• Responsible for communication with patients regarding patient information and education regarding procedure preps.
• Responsible for scheduling procedures and certain medical tests and referral appointments by scheduling dates, times and locations, coordinating and rescheduling as necessary.
• Responsible for scheduling appointments, verifying all necessary information such as demographics and insurance information in the patient medical record or file.
• Assists other staff as directed.
• Responsible for other job functions as directed.
• Knowledge of nursing principles and protocols and all aspects of medication names and prescribing.
• Knowledge of policies and procedures related to infection control, environmental safety and patient confidentiality as directed by HIPAA standards.
• Knowledge of medical chart reporting and records.
• Attends meetings as required.

Skills/Abilities:

• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all patients and callers.
• Must be well organized and detail organized and be able to work independently without much supervision.
• Must have skills in critical thinking, communication, influence and decision making.
• Must have the ability to work cooperatively as a member of office staff and team

Mental/Physical Requirements:

• Daily standing, walking, squatting, bending, and maneuvering.
• May require lifting up to 50 pounds

• Stress can be triggered by workload and difficult patterns

Qualifications:

Education:

• High School Diploma
• Medical Assistant Training

Licenses & Certifications:

• Current CPR Certification
• LPN Certification

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals