Lounge Attendant Job at Radisson Hotels Americas
At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.
Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
The position of the Executive Lounge Attendant/Host has the ability to provide superior guest service experience in a fast-paced, upscale environment.
Key Responsibilities
Providing our guest with a courteous, efficient, and inviting experience to the Executive Class Lounge
Completing the opening checklist to ensure that the Executive Class Lounge is prepared for service.
Warmly and graciously greet all guests upon arrival.
Answer incoming phone calls to the Executive Class Lounge.
Responsible for the set up and breakdown of all Executive Class Lounge food and beverage presentation.
Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items.
Complete food and beverage requisition for the next day’s delivery.
Restock, refill, clear counters and tables, washes dishes and vacuum lounge at the end of every shift.
Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
Abide by legal standards and alcohol training guidelines for alcohol service to guests.
Serving each guest on a one-to-one basis with utmost courtesy
Inspecting and maintaining overall cleanliness and appearance of The Lounge, including temperature, lighting, and music
Quickly clear dirty table settings and sanitize for the next seating
Maintains sanitary and safe work environment for guests
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
Minimum 1-year experience in an upscale restaurant, guest service or hotel environment.
Excellent attention to detail
Must possess the ability to handle multiple tasks
Excellent communication and interpersonal skills
Must possess a team spirited attitude and a willingness to help
Ability to effectively communicate with department managers, team members and guests
Ability to retain and give general hotel information
Ability to work a flexible schedule, including weekend and holidays
Physical Demands
Ability to lift, carry, and push up to 25 pounds
Ability to stand and walk for long periods of time
Ability to hear with 100% accuracy with correction
Ability to stand and exert well-paced mobility for long periods of time
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
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