The Lead Steward supervises all kitchen personnel in stewarding, i.e. dishwashers, pot washers, stove cleaners, runners, head dishwashers, etc. Supervisor assigns personnel to work areas and insures consistency & efficiencies in all kitchen areas. Lead steward will manage between twenty-five (25) and one hundred (100) employees at any given time. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

Education/Experience:

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Previous customer service preferred.
• Must have a minimum of three (3) years food service experience.
• One (1) year food service management and/or supervision experience preferred.
• Basic PC skills in a Microsoft OS environment preferred and/or must be willing to participate in PC software application courses.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk and move through all areas of the casino.
• Must be mobile for long periods of time. Able to lift and carry up to fifty (50) pounds.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.