Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

The Lead Patient Services Representative (PSR) performs all duties at an expert level within a Patient Services Representative’s scope of practice. The Lead PSR has supervision and process improvement of any clerical components (ensure answering calls in a timely manner, ensure front desk coverage) in conjunction with completing PSR duties.

Work Hours: Monday - Friday 8 am to 5 pm, no weekends

Office Location : 2665 Scripture St. Denton TX 76201

Primary Responsibilities:

• Provide leadership, guidance, support and direction for the front office and non-clinical staff
• Function as first contact for customer service issues
• May assist to coordinate work of other team members
• Resolve complex issues rarely deferring to supervisor/manager
• Serves as PSR mentor and trainer and provides expertise as SME to PSR staff
• Lead may need to be willing to travel within their own market for coverage, training, support needs, assisting with training newly acquired clinic locations, etc
• May perform regular PSR duties to include: Greeting patients; Complete check-in and check-out tasks; Collecting co-payments, co-insurance, and deductibles; Answering phones, scheduling appointments, re-direct calls as appropriate, and assist callers with questions or concerns within the PSR scope
• In addition to regular PSR duties, at least 50% of time must be dedicated to clinic metrics/projects/initiatives as deemed by clinic leadership. Examples include but are not limited to the following:
  • Onboards new PSR’s
  • Trains PSR’s
  • Safety Champion
  • Clinic Policy/SOP champion, develop awareness/knowledge of SDO process to assist CA in administrative preparations
  • Actively involved in assisting the role out of any new trainings
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ year of experience working in a medical environment
• Ability to mentor and train others
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 1+ year of Senior PSR, Lead or supervisory experience
• ICD 10 and CPT coding experience preferred
• Prior experience with EMR computer applications preferred
• Working knowledge of medical terminology preferred
• Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
• Bilingual (Spanish/English)

Soft Skill:

• Strong communication and customer service skills required in person and via phone

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED