Junior Level Help Desk Technician – Window/ConnectWise (MSP) Job at Bowman Williams
Bowman Williams Arlington Heights, IL
Junior Level Help Desk Technician – Window/ConnectWise (MSP)
We are looking for a Junior Level Help Desk Technician – Window/ConnectWise (MSP) to join our company full-time. Our company continue to grow rapidly across the years and we are seeking a Junior Level Help Desk Technician – Window/ConnectWise (MSP) who ready to work along the latest technologies and overcome any challenged faced. If you feel like you are to gaining hands-on experience and working in a fast-paced MSP environment we encourage to keep read…
Junior Level Help Desk Technician – Window/ConnectWise (MSP) does have internal growth and allows path for promotions. The Junior Level Help Desk Technician – Window/ConnectWise (MSP) will be providing on-site or remote support to our small to medium size business. The Junior Level Help Desk Technician – Window/ConnectWise (MSP) will be supporting tickets, working closely with O365 and troubleshooting.
Junior Level Help Desk Technician – Window/ConnectWise (MSP) Requirements:
- Being the first point of defense and trying to resolve the issues before escalating the issue
- Provide remote support to end-users at multiple customer sites, including: Install, configuring, and troubleshooting Windows OS and Microsoft Office applications
- Experience supporting password resets in Active Directory, Office 365, etc.
- Perform administrative tasks in Office 365 (i.e. creating users, distro lists, forwarding rules, etc.)
- Troubleshoot network connectivity issues
- Some experience or knowledge on how to configure and troubleshoot Cisco Meraki firewalls and wireless access points
- Configure and troubleshoot point-to-site VPN connections
- Act as liaison between customer and 3rd party vendors (i.e. internet service providers, line-of-business software vendors, etc.)
Junior Level Help Desk Technician – Window/ConnectWise (MSP) Salary & Benefits:
- $45k – $58k
- Full-Time
- Health/Dental/Vision
- Generous PTO/Paid Holidays
- 401(k) with company contribution
- Certification Reimbursement
- Actual salary of Junior Level Help Desk Technician – Window/ConnectWise (MSP) to commensurate with experience
Opportunity Location
Arlington Heights, IL
Proposed Salary
$45,000 - $58,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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