CC Young, a Continuing Care Retirement Community and a not-for-profit leader in Senior Housing and Health Care, has immediate openings for an three (3) IT Technicians to be responsible for installing and configuring PCs and other equipment, maintaining computer systems and other technologies, and providing quality customer service in the resolution of issues submitted through the help desk ticket system.

This position will work Monday through Friday, 8:30 a.m. – 5:00 p.m., with one (1) weekend per month, occasional overtime, and holidays.

The job duties for these positions include, but are not limited to:

• Responds to and resolves help tickets for staff and residents in an accurate and timely manner. Resident tickets include, being on-site setting up phone/PC/printer, connecting devices to Wi-Fi, troubleshooting device issues.
• Installs, configures, updates and repairs printers, computers, telephones, tablets, software, and other systems as requested.
• Creates, deletes, and modifies users in active directory, MatrixCare and O365, as required.
• Basic understanding or ability to setup routers / switches and wireless access points.
• Monitors and follows-up on all outstanding issues, escalating issues as needed to ensure their accurate, efficient, and timely resolution.
• Assists in the conversion to new hardware and software as requested.
• Maintains current knowledge of new technology and makes recommendations to enhance efficiency and overall user satisfaction.
• Performs other duties as assigned.

Our new team members will possess the following minimum qualifications:

• Bachelor’s degree in Computer Science or equivalent work experience.
• 2+ years recent experience providing Help Desk support in a high volume, fast-paced environment.
• 2+ years recent experience with Microsoft Windows 10/ Mac OS X/ iOS/ Android.
• 2 + years’ experience with Active Directory, Networking, Hardware, and Microsoft Office 365.
• Excellent verbal and written communications skills for interaction with all levels of Company, resident, visitor, and vendor personnel.
• Proven ability to provide guidance, training, and support to a wide variety of individuals with minimal technological skills.
• Proven organizational, analytical, and problem-solving skills with the ability to manage multiple priorities.
• Experience with VoIP, Cisco Call Manager, and Meraki is not required, but is a plus.
• Strong customer service skills and ability to work well within a team-oriented setting.
• Ability to manage multiple priorities/projects simultaneously.

Pay Range $20.00 - $25.00 per hour

CC Young is a 5-star senior living community and a recognized leader in the healthcare industry. Founded in 1922, CC Young came into being in response to an older woman’s plea for a safe place to live out her later years. Today, we are home to 450+ residents and provide services for Independent Living, Assisted Living, Skilled Nursing, Memory Care, Long Term Care, Hospice, Home Health and Home Services.

Our beautiful 20-acre campus sits just north of White Rock Lake and is within walking distance of the DART White Rock Station. We are currently in a growth mode and recently completed construction of a 9 story, state-of-the-art transitional living center called The Vista. The first of its kind in the senior living industry, The Vista has a flexible design that will adapt to the changing needs of the East Dallas and surrounding community for years to come!

In addition to providing a competitive salary, we also offer several medical plan options, two dental plan options, a vision plan, Company-paid life insurance with the ability to purchase family coverage and additional coverage, Company-provided accident insurance with the ability to purchase coverage for family members, a 403 (b) retirement plan with Company matching, cell phone reimbursement, and Paid Time Off (PTO) after six (6) months of FT employment.

Interested candidates are asked to submit a resume through Indeed or can submit an online application at www.ccyoung.org.

CC Young is an Equal Opportunity Employer

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dallas, TX 75214: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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