IT System Administrator - Public Sector, Ops Job at BDO
BDO’s Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge, and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.
The System Administrator is responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).
Essential Duties/Functions:
The System Administrator is responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).
Essential Duties/Functions:
- Installs, implements, configures, patches, maintains and troubleshoots the on-premises Windows Server and Linux server Virtual Machines
- Manages on-premises Active Directory and vendor application accounts, network rights, and access to systems and equipment
- Configures, patches, and maintains the VMware vCenter/vSphere environment, including the server hardware
- Troubleshoots and maintains all equipment in the on-premises server room, including all rack-mounted hardware
- Installs, patches, and troubleshoots the 3rd party vendor applications used by the other Information Technology team members
- Installs, configures, patches, and maintains the Microsoft SQL Server databases used by vendor application servers
- Works closely with vendors on system and software deployments
- Works closely with the Technical Writer to maintain a knowledge base of system standard operating procedures.
- Responds to major zero-day exploits in the wild as appropriate
- Serves as subject matter expert (SME) on hardware systems, virtual machines, operating systems (Windows and Linux), VMware, SQL servers, remote support, and printers
- Maintains the Veeam backups for VMs and Office 365 user data, including tape drive rotation and disaster-recovery (D/R) policy
- Designs on-prem Group Policy Objects to ensure compatibility with organizational standards, business rules, and needs
- Plans, executes, and verifies data redundancy and system recovery procedures
- Provides ongoing optimization and problem-solving support
- Checks system hardware availability, functionality, integrity, and efficiency
- Conducts periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing
- Manages system/server resources including performance, capacity, availability, serviceability, and recoverability
Qualifications
Education:
Experience:
License/Certifications:
Software:
Other Preferred Knowledge, Skills, and Abilities:
- High School Diploma or GED, required
- Bachelor’s degree in computer science, cybersecurity, information technology, software engineering, information systems, or computer engineering, preferred
- Annual 40 hours of continuous learning, (may include professional memberships, forums, lunch and learns, roundtables, online training courses, and maintaining certifications), required
Experience:
- Three (3) or more years of relevant experience or combined education, required
License/Certifications:
- Certifications addressing network infrastructure, mobile device integration, hardware evaluation, operating systems, technical support, managing, maintaining, troubleshooting, installing, configuring basic network infrastructure, authentication, security testing, intrusion detection/prevention, incident response and recovery, attacks and countermeasures, cryptography, malicious code countermeasures, and desktop hardware, software, and configurations – preferred
Software:
- Configuring and utilizing software-based computer protection tools (e.g., software firewalls, antivirus software, anti-spyware), preferred
- Familiarity with Microsoft, VMware, and Red Hat licensing, preferred
- Familiarity with VMware ESXi as the baremetal operating system on virtualization hardware, preferred
- Using virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.), preferred
Other Preferred Knowledge, Skills, and Abilities:
- Knowledge of FedRAMP, NIST SP 800-53, NIST SP 800-171, NIST CSF, Cybersecurity Maturity Model Certification (CMMC), ISO 27000
- Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
- Information technology (IT) security principles and methods (e.g., firewalls, demilitarized zones, encryption).
- Performance tuning tools and techniques.
- Familiarity with Linux. Primarily Red Hat Enterprise or comparable RPM-based distros (e.g. CentOS, Oracle, Fedora, SuSE).
- Familiarity with server clustering, including Microsoft Network Load Balancing (NLB), VMware clusters and general High-Availability (HA) concepts.
- Familiarity with installing, configuring, and updating Microsoft SQL Server, MySQL and other databases as part of vendor applications.
- Familiarity with disaster/recovery policy (e.g. Veeam or other backup suites, tape media, and D/R sites).
- Familiarity with VM backup recovery via VMware snapshots and/or Veeam Backup Suite restoration preferred.
- Familiarity with Windows and Linux file systems, partitioning and encryption (e.g. Bitlocker, SecureBoot, SELinux, etc).
- Familiarity with VMware vSphere and vCenter virtualization hypervisor.
- Understands organizational information technology (IT) user security policies (e.g., account creation, password rules, access control).
- Familiar with operating system command-line tools. – Primarily Windows batch scripting, PowerShell, and Linux (BASH) command-line.
- Principles and methods for integrating system components.
- Capable of configuring and optimizing 3rd-party software.
- Capable of maintaining on-premises directory services. (e.g., Microsoft Active Directory).
- Skilled in interacting with customers
- Skilled in conducting system/server planning, management, and maintenance
- Ability to correct physical and technical problems that impact system/server performance
- Skilled in troubleshooting failed system components (i.e., servers)
- Capable of identifying and anticipating system/server performance, availability, capacity, or configuration problems
- Skilled in installing system and component upgrades. (i.e., servers, appliances, network devices)
- Capable of monitoring and optimizing system/server performance
- Capable of recovering failed systems/servers. (e.g., recovery software, failover clusters, replication, etc.)
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