Job Description

The IT Support Specialist is the primary contact between CTS and our customers. This position is the front line for all service requests communicated via phone calls and email.

Essential Duties and Responsibilities:

• Responsible for answering phone calls and creating service requests.
• Prioritize and escalate service requests as appropriate.
• Perform troubleshooting steps to solve customer issues.
• Consult with customers and provide advice.
• Utilize RMM tools as part of daily support functions.
• Complete understanding of the products and markets we serve.
• Display professional behavior both internally and externally.
• Engage in cross training and on-going education opportunities.
• Attend to obligations and support other company initiatives as directed.
• Track time and expenses accurately according to company policy.
• Be prepared for occasional after hours projects or occasional off-site jobs.
• Work with management to fine tune processes, increase proficiency, identify growth areas and better the organization as a whole.

CTS Core Values

• Trustworthy: Consistent follow through, responsiveness, accuracy, and honesty.
• Team Player: We don't let ego, pride, or selfishness get in the way.
• Do it Right: We are not immune to making mistakes, but we don't cut corners or deploy band-aid solutions.
• Passionate: Passion for your work is critical. If you're not passionate, you're just going through the motions.

Qualifications:

• An Associate Degree or equivalent combination of education and experience is preferred.
• Demonstrated willingness to learn and grow
• Superior problem solving skills.
• Strong PC skills, including experience supporting Office, Outlook, and related.
• Superior communication, organization, and follow-through skills are essential.
• Proven initiative, good judgment, and ability to achieve results
• Able to handle process and procedure dynamics (constantly changing environment)

Supervisory Responsibility: None

Physical Requirements:

Ability to occasionally lift 50lb and be on your feet all day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please refer to employee manual for company guidelines and directives.

Benefits:

• Retirement plan matching
• Cell phone reimbursement
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• North Mankato, MN 56003: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to submit to a pre-employment criminal background check following the acceptance of an offer of employment?
• Did one of our employees refer you to this role? If so, what is their name?

Experience:

• IT support: 1 year (Required)
• Customer service: 1 year (Preferred)

Work Location: One location

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