Job Title: IT Support Specialist
Job Type: Full Time

Responsibilities:
Responsible for direct support of health care related end-user systems and applications used by Hunter Care Health. Acts as primary level support for end-user issues, including: computers, printers, scanners and various production software applications such as Microsoft Office Suite, Apple applications and other Windows applications. This position will report directly to the IT Manager and indirectly to the Chief Information Officer.

Essential Job Functions:

• Use provided support portal ticket management system as directed to properly record, document and track problems.
• Interaction with staff will be in person, by phone or online.
• Respond appropriately according to approved policies and procedures for support requests received from customers, staff or others. Escalate promptly and appropriately any such request that is beyond normal area of responsibility or that requires expedition.
• Responsible for staff computer builds/rebuilds, hardware replacement, data migration, and hardware/software disposition/surplus (including destruction of data on storage media in compliance with HIPAA standards).
• Analyze and trouble shoot problems with applications, software and client/staff workstations, servers, network components, office automation equipment and devices, and related systems and devices.
• Maintain company workstations, regular maintenance including antivirus software reviews, computer cleaning, regular checkups of status and performance, review of use and recommendation of repair or upgrade or decommissioning as needed.
• Demonstrated ability to troubleshoot and identify potential problems and make appropriate recommendations and implementation as approved.
• Candidate should have the technical ability within 6 months to provide field support services to remote network sites.

Knowledge, Skills and Abilities:

• Preferred skills include but are not limited to: PC, Audio/Visual and Network support experience.
• Exhibit proficiency in Microsoft platforms from Windows 7 to Windows 10, Microsoft Office Suites tools.
• Ability to efficiently fulfill requests for miscellaneous or ad hoc reports, metrics, or data collection.
• Excellent listening and communication skills, self-motivated with strong organizational and teamwork skills; and strong written and verbal communication skills.
• Understanding of local area networks, office automation software, and related equipment and devices, of computer maintenance requirements and procedures.
• Properly handle documents, emails or phone calls according to appropriate regulations and guidance, including but not limited to, HIPAA.
• React promptly and appropriately to security-related incidents, regulations and policies.
  
• Adhere to all applicable government and security requirements, processes and regulations.
• Exhibit effective and professional interpersonal skills including written and oral communications.
• Must have 1+ year of experience in the field of Help Desk or related work activity.
• Must be customer service oriented.

Special Requirements:

• Candidate must be willing and able to perform all job-related travel normally associated with this position.
• Successful completion of HIPAA compliance testing and certification.
• Valid Driver’s License

Physical Requirements:

• Able to lift/carry up to 50 pounds.
• Ability to bend at the waist, squat.
• Ability to work with hands, see and hear.

Conditions of Employment:

• Contingent upon a favorable background check.
• Contingent on passing a pre-employment drug screening.
• Must maintain a valid driver’s license.

Preferred Certifications

• CCNA or Network+
• Server+
• MCSA in Windows Server 2012 or Higher.
  
• Any Cyber security certifications
  
• PMP or Project management training and certification