Purpose:

Submit orders for fulfillment to vendors - 75% of the day-to-day job responsibility. Maintain company’s computer and network systems - 25% of the day-to-day job responsibility.

General Description:

Process orders submitted by sales people. Maintain electronic order information. Maintain computer systems and
networks for efficient operation.
Principal Duties and Responsibilities include the following, but not limited to:
Maintain the company network to achieve optimum speed and reliability.
Maintain servers to achieve optimum speed and reliability.
Learn new technologies.
Maintain Network security and ensure employee compliance with IT Policy.
Coordinate and implement new programs supplied by Pella Corporation.
Ensure back-ups are running properly and stored off-site.
Load releases and patches for current applications.
Assist Sales with ordering and quoting information.
Receive orders from sales offices.
Enter orders into the company and vendors’ business systems.
Verify accuracy of order information.
Route incomplete or inaccurate orders back to sales offices.
Coordinate/purchase Computer Systems and programs.
Monitor and track promotions and supply required information to Pella.
Prepare and submit monthly reports to Principal, General Manager and Sales Managers.
Generate reports as directed by Upper Management.
Process Return Goods Authorizations.
Receive acknowledgments from vendors.
Maintain and update order files on computer systems.
Maintain the computer equipment assigned to the department.
Generate ideas for improving efficiency or cutting cost.
Timely attendance.
Other duties as assigned.

Requirements:

Extensive computer training or experience.
Knowledge of IT regulations.
A Every positive attitude.
Ability to work well with coworkers and customers, especially ones that are dissatisfied.
Ability to communicate verbally and in writing with customers and company personnel
Dependable

Detail oriented and detail focuses for the order entry

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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