IT Specialist Job at University of Utah

University of Utah Salt Lake City, UT 84112

Provides computer support by troubleshooting and correcting problems with computer hardware or software applications. Installs and upgrades computer hardware and software applications. Maintains databases, network accounts, and programs for specific department needs. Serves as a help desk resource for assigned areas. Requires sound judgment, ingenuity, excellent problem-solving skills, and a customer-friendly attitude.
This position is Category I: Mandatory Required on Campus to support on-site operations.
An excellent benefits package is included (see here for a full description of the benefits package):
  • 14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested)
  • Paid parental leave (in addition to FMLA)
  • 11 paid holidays per year plus vacation accruals each month
  • Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system
  • Tuition reduction for employees and family members
  • Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available
  • Free public transportation pass (see here for more information)

Responsibilities
  • Effectively, professionally, and respectfully represents the entire IT staff and their services to staff, patrons, and associates of Red Butte Garden.
  • Administrate and support IT systems, applications, and services. Support may include answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality, and communicating policy.
  • Install and upgrade computer hardware with department configurations.
  • Administrate and deploy devices, software updates, patches, scripts, and licenses.
  • Monitor computers and IT systems to ensure the security and integrity of systems and data.
  • Document IT systems configurations and procedures. Document issue resolutions. Create documentation and tutorials for staff.
  • Maintain inventory of hardware and track device checkouts.
  • Support IT systems during major events, occasionally outside of normal shift hours.
  • Execute IT-related projects as assigned by IT Manager.

Minimum Qualifications
Requires a bachelor’s degree or equivalency and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.

Preferences
  • IT Help desk experience preferred
  • macOS experience highly preferred
  • 2+ years of direct IT support experience preferred; Patience, a positive, customer-friendly attitude, and the ability to work in a team environment as well as independently
  • Experience administrating and supporting macOS and Windows systems preferred. Linux experience is favorable
  • Familiarity with networking concepts and computer server systems
  • 2+ years of demonstrated experience web development (HTML, CSS, JavaScript) favorable
  • Microsoft Office 365 services experience favorable
  • Command-line interface (CLI) experience desirable
  • Certifications beneficial: A+, Network+, Security+, Apple Certifications, Linux Certifications, AWS Certifications

Type
Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.


Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.


To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:


Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu

Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu or call 801-581-2300.


The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior
URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.


This position may require the successful completion of a criminal background check and/or drug screen.


https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.


Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
  • * How many years of experience do you have related to information systems support and development?
    • Less than 1 year
    • 1 year or more, but less than 2 years
    • 2 years or more, but less than 4 years
    • 4 years or more, but less than 6 years
    • 6 years or more
  • * How many years of related work experience with information systems support do you have?
    • Less than 1 year
    • 1 year or more, but less than 2 years
    • 2 years or more, but less than 4 years
    • 4 years or more, but less than 6 years
    • 6 years or more
  • * Do you have macOS administration or support experience?
    • Yes
    • No

Applicant Documents

Required Documents
  • Resume
Optional Documents
  • Cover Letter
  • Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
  • Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission

Open Date
03/03/2023

Requisition Number
PRN34058B

Job Title
IT Specialist

Working Title
IT Specialist

Job Grade
E

FLSA Code
Computer Employee

Patient Sensitive Job Code?
No

Standard Hours per Week
40 hours/week

Full Time or Part Time?
Full Time

Shift
Day

Work Schedule Summary
Sunday – Thursday, 8:30 am – 5:00 pm
Position will require work and event support that include some evening and weekends.

VP Area
President

Department
00340 - Red Butte Garden & Arboretum

Location
Campus

City
Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
$42,000 - $50,000 including an excellent benefits package.

Close Date

Open Until Filled
Yes




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