Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking an IT Network Technician for our office in Eugene, OR.

Required Skills/Knowledge:

• Extensive knowledge of network connectivity, network security and Wi-Fi networks.
• Remote troubleshooting and diagnosis of network connectivity issues
• Good understanding of Windows servers environment and common operating systems
• Understanding of firewall hardware and concepts (Watchguard, SonicWALL, CISCO, etc.)
• Ability to work with a variety of customers and vendors (some technical some non-technical)
• Ability to lead clients through discovery phase (asking the right questions)
• Aggressive problem solver
• Able to develop concise documentation and training materials
• Ability to travel locally to different clients

Qualifications

• Prefer a Tier 2 technician with at least 1 year of professional experience in an IT Helpdesk
• Professional networking certifications – (CompTIA, Microsoft, Cisco)
• Advanced knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)
• Knowledge and hands-on experience providing support to users using Windows Desktop Operating Systems and other mainstream Microsoft applications
• Strong communication skills and ability to work cohesively with clients
• Valid Driver’s license and clean driving record

Bonus Skill Set

• Good understanding of Mac OS environment
• Watchguard firewall certification or previous experience
• Previous experience managing HP switches and routers
• Previous experience working in managed IT services
• Basic understanding of VOIP technology

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

#LI-Onsite