IT Manager 2- Infrastructure Services Division

About Us:

The Ohio Department of Administrative Services (DAS), Office of Information Technology (OIT) is seeking an experienced and motivated professional to serve as an IT Manager 2 for the ServiceNow/Infrastructure Services team.

What You'll Do:

The successful candidate for this position will describe examples of program management experience overseeing multiple projects at the same time. Additionally, the candidate should describe specific experience in management of software development projects using the Agile development methodology.

Experience spearheading an enterprise initiative using low code no code will be desirable. Experience leading a team developing and deploying functionality in Service Now is preferred. The candidate will be able to demonstrate strong verbal and written communication skills. Public sector experience will be helpful, but not required. The successful candidate must have a strong work ethic, enjoy working in a team, and exhibit a positive attitude.

Job Duties:

On behalf of the Office of Information Technology (OIT)/ISD/ ServiceNow the position will assist with managing agency engagements and work with the Product & Project on project tasks and delivery. The position will work with customers within DAS as well as other state agency partners.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Knowledge, Skills, & Abilities:

Knowledge:
1. Computer hardware and software, including applications and programming
2. IT Service Management Software (e.g. Service Now, ITIL standards and best practices)
3. Customer Service techniques and standards
4. State and agency policies, procedures and applicable laws (e.g. first contact resolution procedure, CSC standard operating procedures) *
5. Vision, mission and goals of agency*
6. Training and Development
7. Supervision techniques and practices
8. Government structure & process*
9. Organizational change management
10. Customer relations management
11. Meeting management techniques
12. Leadership techniques and best practices

Skills:
13. Technical writing and documentation practices (e.g standard operating procedures, training documents, work flow diagrams)
14. Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)
15. Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
16. Critical thinking (i.e. impact analysis, troubleshooting)
17. Operation monitoring (i.e. assessing/monitoring process improvement)
18. Project management and project lifecycle
19. Continuous improvement (e.g. SWOT analysis)
20. Quality Assurance techniques and standards

Abilities:
1. Communication (e.g. Oral, Written, Active Listening)
2. Problem sensitivity/problem solving
3. Time Manage (e.g. organization, prioritization and multi-tasking)
4. Active learning
5. Research and analyze data and recommend/provide solutions

• Developed after employment.

Applying for position:

• When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting.
• All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.
• If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made.

Hybrid Telework Schedule: 2 days a week in-office and 3 days a week from remote primary home location. This schedule is subject to change at any time based on business need.

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.