Salary Range

Apprentices are compensated $20/hr.

About Us

Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.

Summary

An IT Apprentice will be part of an extensive and wide-ranging training program with exposure to a variety of specialized technology disciplines including but not limited to, Network Engineering, Systems Engineering, Database Administration. An Apprentice will receive support from managers and mentors through hands-on training, with the intention to learn, develop and demonstrate new knowledge.

Duties and Responsibilities

• Act as initial contact for all internal customer and provide user-level technical support for hundreds of users in offices around the world
• Perform installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices
• Support installation and upgrades to hardware and software, and other peripheral devices
• Support with computers, building and configuring hardware and software, troubleshooting, virus removals, etc
• Provide support to hundreds of internal and external users in offices around the world
• Assist with the implementation of new technology, and support projects as needed
• Assist with documentation of systems, standard operating procedures and audits
• Investigate user issues, identify root-cause, provide solutions, and escalate as needed
• Maintain confidentiality with the business information being processed, stored, or accessed by end-users on the network
• Perform other duties as needed

Qualifications & Requirements

• A general understanding of, and demonstrated affinity for, PCs and related technologies (networking, databases, VMs, Linux, etc.)
• User level knowledge of Windows, and basic experience with MS Office
• Tech certifications (A+, Network+, etc.) preferred
• Automation experience (Powershell, batch files, etc.) strongly preferred
• Perform all work and activities with honesty and integrity
• Take personal responsibility for productivity, quality and timeliness of work
• Effectively communicate (and listen) clearly, professionally, politely and persuasively in all situations; respond well and in a reasonable, timely manner
• Challenge conventional practices and use creativity and information to lead, innovate, problem solve, and implement ideas to contribute to the growth of the organization
• Support and meet company/department goals and core values
• Collaborate with co-workers to achieve common goals

Working Conditions

Must be able to perform the essential job duties. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each work day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 25 pounds.

Equal Opportunity Employer

O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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