Integration Regional Service Manager Job at CMS Nextech
Overview:
Overview:
Role:
Benefits:
Responsibilities:
Essential Duties and Responsibilities:
Required Knowledge, Skills, and Abilities:
Overview:
Since our beginning in 1992, CMS Nextech and its employees have been driven to provide customers the best service and solutions in the commercial HVAC/R industry. As we’ve grown, CMS Nextech has become the nation’s largest self-performing commercial contractors by leading the industry in technology and customer satisfaction. Come join our growing team!
Role:
The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.
Benefits:
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
Responsibilities:
Essential Duties and Responsibilities:
- Travel to assigned locations and train newly acquired RSM’s and oversee Dispatcher
training on Company processes, policies, and procedures - Develop and oversee training plans, as assigned
- Ensure training goals are met prior to end of scheduled training plan
- Work closely with Integration team to develop onboarding plan for newly acquired
locations - Keep Integration team updated on RSM and Dispatcher training and acclimation to
Company procedures by providing daily and/or weekly updates - Coach on-site Management on how to properly hire, train and provide employee
discipline, as needed - Provide guidance for newly acquired location(s) on how to meet office goals and metrics
- Work with current management team to ensure customer satisfaction throughout
acquisition process - Oversee Dispatcher on-boarding and training at newly acquired locations as well as
ongoing onboarding at assigned locations. This role would be responsible for this when
filling in for any vacant RSM position. - Train new RSM’s on how to evaluate and perform annual reviews with Operations
Manager approvals, as needed. This role would be responsible for this when filling in for
any vacant RSM position. - Complete Company reports, as needed and ensure RSM’s in training know how to
complete common Company reports - Communicate customer needs to team (Integration Team, Dispatchers, RSM’s, ASM’s,
Operations Manager, and VP’s) - Successfully promote company’s image, appearance, and reputation
- Train new RSM’s on how to oversee management of customer relationships for
assigned area. This role would be responsible for this when filling in for any vacant RSM
position. - Train new RSM’s on how to ensure efficient and well-planned scheduling of all calls.
- This role would be responsible for this when filling in for any vacant RSM position.
- Train new RSM’s on how to ensure area meets or exceeds customer and company SLA
requirements. This role would be responsible for this when filling in for any vacant RSM
position. - Train new RSM’s on how to properly manage dispatchers and ensure company systems
and procedures are followed. This role would be responsible for this when filling in for
any vacant RSM position. - Train RSM’s on how to be responsible for bottom line. This role would be responsible for
this when filling in for any vacant RSM position. - Train RSM’s on how to oversee management of labor and material costs per work order
and customer. This role would be responsible for this when filling in for any vacant RSM
position. - Train RSM’s on how to support ASM and the development of technicians. This role
would be responsible for this when filling in for any vacant RSM position. - Excellent interpersonal and communication skills, both written and oral
- Deliver high level of customer service on a consistent basis
- Provide on-site support to local regional office/operations when not working acquisition
- Other duties, as assigned
Required Knowledge, Skills, and Abilities:
- Minimum 5 years of field technical experience and/or proven track record with past
experience - Technical knowledge necessary to provide value to our technicians and customers
- Excellent interpersonal and communication skills, both written and oral
- Experience with management and conflict resolution
- Extremely high level of urgency to resolve problems
- Excellent customer service skills (Internal and External Customers)
- Experience with management and conflict resolution
- Extremely high level of urgency to resolve problems
- High level of computer skills, proficient in Excel, Microsoft Word, Outlook, Teams, and
SM-Plus - Ability to build rapport with clients
- Ability to remain positive, proactive, and flexible
- Level - Headed personality with a drive for success
- Ability to focus on desired results
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet
deadlines - Ability to adapt to very fast-paced environment and deadlines
- Strong attention to detail
- Maintain a clean and professional appearance
- Experience in recruiting and hiring Dispatchers
- Must have the ability to embrace change and adapt to changing circumstances
- Ability to act with discretion, tact, and professionalism in all situations
- Works well in a team environment as well as independently
- Organized, detailed and self-motivated
Physical requirements:
- Must be willing and able to travel up to 50% or as needed.
- Must be willing and able to work out of assigned office location(s)
- Must be able to operate a computer and other office productivity machinery, such as a
copy machine, telephone, and computer printer. - Must be able to sit at a computer for up to 8 hours
- Must be able to alternate between sitting and standing, as needed throughout the day
- Must be able to lift up to 15 pounds at a time.
- Continuously requires vision, hearing, twisting, and talking
- Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling,
bending, and crouching - Rarely requires climbing
A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.
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