LIFESTANCE OVERVIEW

LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.

Learn more at www.lifestance.com.

ROLE OVERVIEW

Full Time
Monday-Friday
8am-6pm (Shift can start as early as 8am or as late as 9:30am. 3 shift options)

*Shift is subject to change based on business needs.

The Customer Care Intake Coordinator is responsible for assisting new patients in establishing care with a LifeStance provider. Tasks include initial assessment scheduling, collection of necessary demographic and insurance information, handling of referrals and clinical history to properly match a patient to the most appropriate provider.

Ideal candidates should be able to quickly learn and adapt to the intake department processes and technology. Technology includes Electronic Health Record (EHR), appointment scheduling, phone, and contact center systems.

RESPONISIBILITIES

• Handle intake department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and chat

• Assist new patients establishing care with a provider

• Intake Assessment

• Scheduling initial appointment

• Obtaining patient clinical historical, demographic, and insurance information

• Processing and managing of referral paperwork

• Assess patient needs to match patient to an appropriate provider

• Follow up activities may include

• Contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior approvals

• Communication with patient and provider regarding delays in processing referral or prior authorization

• Screen any inquiry calls to schedule potential new patients

• Reaching out to patients to initiate new services and complete assessment

• Assist caller/patient with any questions regarding new patient appointments or referrals

• Communicate regularly with key referral sources to ensure proper placement

• Assist with incoming emergency calls as appropriate

• Other tasks as assigned by management

SKILLS & EXPERIENCE

• High school diploma or equivalent required; Associate degree with relevant work experience preferred

• 2+ years of experience in a call center environment

• 2+ years of experience in healthcare environment, medical or mental health practices

• Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems

• Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email

• Ability to type fluently

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice
• Telehealth

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Beachwood, OH 44122: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center or medical office: 1 year (Preferred)
• EMR systems: 1 year (Preferred)

Work Location: One location

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