Insurance Verification Coordinator Job at LifeStance Health, Inc.
Scottsdale, AZ
Full-time
Remote
$19+
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
The Insurance Verification Coordinator is charged with the verification and pre-authorization activities related to services provided by LifeStance Health and associated clinical practices. The coordinator will work collaboratively with patients and office team members to ensure that all charges and benefits are appropriate for necessary treatment. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment. This position is a remote role with the ability to sit within any US locality where LifeStance is represented.
The pay for this position ranges from $ 19.00 to $ 21.00 per hour. We offer full benefits (medical, dental, vision, life, STD, LTD), 401k with match, paid parental leave, paid time off, holiday pay, EAP and more.
RESPONSIBILITIES
- Verify patient medical insurance benefits through phone and online access of private insurance companies, Medicare, and Medicaid to obtain benefit information
- Determine insurance benefit compatibility with LifeStance procedures/visits including, but not limited to therapy, medication services, telehealth, etc.
- Re-verify existing patient insurance coverage and determine if an insurance benefit plan considers selected products appropriate based on patient need.
- Obtain pre-certification or authorization for procedures and enter in to billing system software
- Complete data entry and/or appropriate forms to document patient’s benefits coverage.
- Alert the Office staff about uninsured or underinsured patients
- Provide accurate, detailed insurance benefits to the requester and detail in the billing system
- Work escalated accounts to facilitate a smooth billing process
- Keep accurate documentation of the verification process in the patient electronic chart
- Resource to other teams regarding the patient benefits
- Support leadership with daily, weekly monthly reporting needs as required
SKILLS & EXPERIENCE
- High school diploma or GED equivalent required
- 1+ year of medical facility or medical office billing experience
- Professional experience and understanding of insurance products and coverage types
- Experience with automated billing systems preferred
- Experience with training in business office activities is preferred
- Ability to work both in a team environment and independently
- Qualified candidates must be legally authorized to be employed in the United States
- LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
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