Position Title: Insurance Representative

Organizational Relationships: Reports to Commercial Loan Servicing Manager

Supervisory Responsibilities: N/A

General Function: Liaise with Collateral Tracking Company to ensure loan insurance coverage for existing Member loans, repossessed vehicles and foreclosed property, as well as facility and liability insurance for all Whitefish Credit Union facilities. Assist staff and Members with regard to loan protection products.

Conduct research and follow up with agents and members to obtain satisfactory insurance policies. Report to Commercial Loan Servicing Manager.

Position Functions:

• Work effectively with third-party insurance tracking company to verify member insurance policies.
• Reach out to insurance agents and members to request policies through phone calls and email correspondence.
• Complete all Lender Review Reports with proper documentation and follow up.
• Complete all Notice Register Reports and meet set deadline.
• Track and submit closed loans to third-party insurance tracking company daily.
• Follow up on and process all insurance total loss claims, lay up or exception requests and any member inquires.
• Accurately calculate and apply force placed insurance premium charges and refunds.
• Use multiple software programs and websites to conduct research in order to obtain policies based on multiple weekly reports.
• Check in and process all mailed and emailed policies on a daily basis.
• Self-monitor to ensure timeliness and accuracy of work.
• Assist other departments by ensuring proper insurance coverage for all loans.
• Follow all Whitefish Credit Union, Montana and Federal information privacy guidelines.
• Adhere to all Whitefish Credit Union policies and procedures.
• Report to work on time and as scheduled.
• Perform other duties as assigned.

Position Requirements:

• Ability and willingness to foster productive relationships with a variety of vendors.
• Ability to introduce and implement new insurance-related products and services as needed; and to train the appropriate Whitefish Credit Union personnel on these new products and services, as needed and required.
• Ability to follow oral and written instructions.
• Ability to communicate effectively verbally, in writing, and over the phone, with Supervisor, President / CEO, Members, Volunteers, Co-workers, and Senior Management Team.
• Excellent problem solving skills.
• Strong analytical and organizational skills.
• Ability and willingness to work independently.
• Ability to prioritize work and handle multiple simultaneous projects to meet deadlines.

Required Education and Experience:

• High school diploma required.
• 1-2 years of professional Credit Union experience required.
• 1-2 years of professional experience with vendors preferred but not required.
• 1-2 years of professional loan insurance-related experience preferred but not required.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.