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DigiSure is an early-stage startup reimagining the way insurance is packaged, priced and serviced as an essential part of the modern, on-demand world we live in today. We believe a global community that shares is better for the environment, the economy and society as a whole, yet doing this safely requires an insurance platform that deeply understands the needs of these new marketplaces.

We are seeking an enthusiastic, detail-oriented, licensed, Insurance Customer Support Specialist to join our growing remote team. The ideal hire will have strong multitasking skills, and will successfully manage a high volume of inquiries while providing effective communication. This will be a full-time, 3-month contract with the opportunity for an extension or a permanent position. Work hours are 9am to 6pm ET, Monday through Friday.

What you'll do:

• Answer a high-volume of incoming calls from customers through call center software
• Assist customers with requests for information, resolving any issues efficiently and effectively
• Review and update customer information as needed in our web platform
• Accurately triage calls to the appropriate party while maintaining outstanding customer service
• Consistently document customer interactions and communicate with other employees to improve the customer experience

What you'll need:

• Licensed insurance agent (will accept variety of licenses)
• 1+ years of customer service experience, preferably in a call center environment
• Professional telephone manner and customer service skills
• Strong time management and multitasking skills
• Able to work well within a remote team
• Tech savvy/computer proficiency
• High School diploma, some college preferred

Bonus points if:

• Bilingual
• Call center experience
• Claims handling experience

Pay: $20/hour

DigiSure is an equal opportunity employer. We make better decisions as a business when we can harness diversity in our experience, data, and background. DigiSure is working towards building a team that represents the worldwide customers that we serve, inclusive of people from all walks of life who can bring their full selves to work every day.