About Zippy:

• Zippy provides fast, simple home loans & insurance to manufactured home buyers located in communities throughout the United States
• We’re digitally native and located at zippymh.com!
• We’ve built our culture on a fanatical focus on improving consumers financial outcomes through great technology
• We are a well-funded startup backed by institutional investors with competitive pay, incentive stock options, and excellent benefits
• We are a location-flexible, remote-first organization with headquarters in Austin, TX; the COO & Co-Founder is in Dallas, TX (Central Time)
• Our 30+ team members live throughout the country across 17 states.

Job Description:

As a Community Guide, you will directly drive Zippy’s success with community partnerships. For context, Zippy forms partnerships with manufactured housing communities. These communities lease land to manufactured homeowners who in turn own their home. The process is similar to owning a condo, where the homeowner owns the condo (paying insurance + taxes) but also pays for the HOA.

You will play a key role in building and sustaining community relationships. Once Zippy’s outbound team has onboarded a community, you will train and constantly communicate with the community managers to help Zippy fund loans within their community.

• Act as a trusted advisor, engaging with a wide range of people that help facilitate homeownership within communities, from community managers to salespeople to corporate employees
• Train users to take full advantage of the product and sell community managers on the benefits of Zippy as a platform and as a service
• Visit communities occasionally to establish trust and two-way communication
• Update Zippy’s Revenue team on progress within communities and competition from other lenders – help us win business!
• Work closely with Zippy Guides (licensed MLOs) team to support the loan process by owning communication with communities (ex: uploading documents, signing agreements, community questions)
• Collaborate with the engineering team on evolving the product to better meet customer needs

Desired Mentality:

• Team player that is self-motivated, creative, and solutions-focused
• Desire to work in an innovative, fast-paced & committed environment
• Communicative and open to feedback, and willing to give feedback to others
• Learner’s mentality!
• Openness to new technologies (Zippy’s platform is proprietary) and willingness to use platforms like HubSpot
• Plus: working knowledge of the manufactured housing industry and communities

Qualifications:

• Bachelor’s degree
• 3+ years of experience as an account executive or similarly client service or inside sales roles
• 1+ years of experience or familiarity with home or consumer loans
• Sales-oriented and customer success mindset
• Comfortable working in a fast-paced startup environment with constant change
• Comfort engaging with a diverse group of people and patience with our sometimes technology unsavvy customers
• Experience bridging different teams within companies, who often have conflicting perspectives
• High level of integrity
• Proactive and self-motivated to solve problems, and comfortable with a high degree of responsibility in ambiguous situations

Compensation & Benefits:

• Salaried W-2 employee
• Monthly cash incentives based on team and individual performance
• Incentive stock options (Equity) in Zippy
• Excellent health, vision, and dental benefits
• Strong potential for growth in role and compensation

Join Our Team!

By building the first digitally native loan origination platform for manufactured home loans, you will be responsible for:

• Delivering the value of tech transparency to an inefficient but growing market
• Improving the lives of over 22 million Americans who live in manufactured homes today
• Expanding access to new homeownership at a time of intense housing insecurity

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote

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