Classification: Non-Exempt / Non-Bargaining

Position may be located in Roseville, CA; Mattoon, IL; Conroe, TX; Gibsonia; PA; Mankato, MN; Ellensburg, WA. Must be within telecommuting distance to a Consolidated office.

Takes part in Small Business customer acquisition, upgrade, retention and loyalty campaigns.

Generate interest in CCI by identifying and prospecting into Small businesses.

Leverage a professional, consultative sales process to ensure the best fit of products and services for Small Business customers and prospects; maximizing revenue and profitability for the company, while maintaining the highest ethical standards.

Answer Small Business sales calls from all markets served by CCI.

Make outbound calls to assist current subscribers understand the benefits of buying additional services and committing to a term agreement.

Field Small-Business disconnect calls in order to execute a “save” by reasserting the value of Consolidated services.

Make outbound calls to prior subscribers in order to win them back as customers.

Other projects as needed.

Order Data Entry - Inputs orders in multiple OES-s, tracks each customer through to install and maintains customer database.

Reports for work on time and maintains a satisfactory attendance record.

Reports for work remotely from their primary residence.

Work Experience: A minimum of one (1) year inside/outside sales experience; preferably in telecommunications industry. Experience in dealing with customers to resolve conflicts and disputes.

General Education or Equivalent: HS diploma or equivalent. Undergraduate College Degree preferred.

Technical Training or Knowledge:

A working knowledge of sales tools and techniques.

A working knowledge of computers and ability to work concurrently in multiple applications while engaging in calls with customers.

Must have a minimum keyboard typing speed of 40 W.P.M.

A thorough understanding of billing and order entry systems in the telecommunications industry or similar work related history in like type products.

Working knowledge in use of Word, Excel and Lotus Notes preferred.

Must be able to demonstrate clear written communication skills.

Must have adequate internet connect to perform the necessary job duties.

Must have a secluded office space.

Residence must be within a reasonable commuting distance to the CCI office location.

Experienced in breaking down barriers to be successful in a challenging, fast paced, and competitive environment.

Self-motivated - Regardless of external environments, you bring your drive to be successful every day

Adaptability- Ability to work in a rapidly expanding and changing environment while understanding and accepting the reasons for change even if it requires the use of the “disagree and commit” framework.

Positive mindset - You believe that you will be the best and don’t let distractions keep you from hitting your goals because you have a “no excuses” attitude.

Physical Demands: Physical demands are minimal and generally consistent with the performance of routine office duties. Must be able to communicate effectively to perform most job tasks. Majority of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment. Some of the day is spent walking, standing, and occasionally bending, stooping and sitting. Movement is required in the use of office equipment, supply locations, files, and other work locations and meeting rooms. Lifting, generally less than 20 pounds occasionally required for transporting boxes, materials

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $19.23 – $21.15 hr plus commission

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.