Matthew Walker Comprehensive Health Center (MWCHC) has an exciting opportunity available for a skilled, resourceful and motivated individual who would like to make a difference in the lives of others in helping a non-for-profit organization fulfill its mission to provide quality health care. Reporting to the Information Technology Manager (ITM), the Information Technology Specialist (ITS) Level 1 will be responsible for providing information technology support to our Nashville, Smyrna and Clarksville, TN clinical sites. Additional responsibilities include, but; are not limited to:

• Providing technical support of desktop applications, printers and other peripherals, and related technology.
• Participating in planning, scheduling and executing computer equipment installations, upgrades and replacement projects; installs images on desktops, tablets and laptops, and supports multi-function printing devices.
• Providing on-site customer support services as needed by responding to problem calls either in person or via telephone in coordination with Help Desk to determine the cause of the problem and work toward resolution.
• Utilizing the IT support request system to track, prioritize and document requests.
• Providing maintenance support; run diagnostics tests, repair or replace hardware as needed.
• Ensuring computer software is installed correctly and keeps up with upgrades in software as well.
• Facilitating training for users on basic use of productivity software (Microsoft Office 365, web browsers, etc.) and network file storage.
• Participating in installation, troubleshooting and maintenance of information technology hardware and software.
• Creating and maintain e-mail structures and hardware
• Performing some routine systems analysis functions.
• Preparing written and oral reports as needed.
• Attending meetings, workshops, and training classes as needed.

The Information Technology Specialist must possess the following skills and abilities:

• General knowledge of data processing.
• General knowledge of computer applications, programming and testing.
• General knowledge of HIPAA standards and procedures
• General knowledge of ITIL standards, and procedures.
• General knowledge of personal computers, and networking equipment.
• Ability to problem solve and resolve.
• Ability to read and understand technical manuals.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of the organization.

Potential candidates must have a High School Diploma, or higher, Technical certification(s) is a plus and a minimum of 1 year of related experience is required for this position, preferably in the healthcare industry, specifically IT related.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Tuition reimbursement

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• People-oriented -- enjoys interacting with people and working on group projects

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees are required to wear a mask and be COVID 19 vaccinated.

Application Question(s):

• Are you vaccinated for COVID 19?

Education:

• High school or equivalent (Required)

Experience:

• IT specialist: 1 year (Required)

Work Location: Multiple Locations

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