At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. Our leadership prioritizes a caring culture that allows each team member to explore their potential and innovate. As a result, our Federal Government customers trust us to provide innovative, high-quality, and repeatable results. Our commitment to quality for the past 16 years is why we are appraised at CMMI Maturity Level 5 for the delivery of IT services and development, levels only achieved by fewer than 20 companies in the United States.

www.validatek.com

Incident Management SME

Job Summary:

ValidaTek is seeking a talented Incident Management SME to support an enterprising program with our DISA customer. The performance expectations will be the following:

• Manage the lifecycle of all problems (average 25-30 monthly), i.e.., unknown cause of one or more incidents, and shall continuously analyze trend data of systems, capabilities, costs, flexibility, performance, and reliability of existing infrastructure and identify operational gaps. The expected outcomes of the gap analyses are recommended solutions that will improve capabilities and performance for IT services and minimize disruptions to end users.
• Support the primary objectives of problem management, which are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, to assist in identifying weaknesses in processes, to propose applicable resolutions, and to minimize the impact of incidents that cannot be prevented by identifying weaknesses or errors in the infrastructure, workstations, VDI, remote platforms, and any other remote device.
• Provide for Problem Categorization and Prioritization.
• Provide Problem Diagnosis and Resolution.
• Ensure that the details of the problem are recorded for a full historic record.
• Develop and maintain a Knowledge base of all problem management incidents in a Known Error Record Database.

Minimum Qualifications and Experience:

• Active DoD Top Secret clearance
• Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 5+ recent years of incident management experience within DoD environments.
• Information Assurance (IA) Certification: DoDI 8570 IAT II certification. (Security+ CE< CCNA-Security, CND, CySA+, GICSP, GSEC, SSCP)
• Computing Environment (CE) Certification: Recent and relevant technical certification.
• Experience in analyzing possible solution designs flaws, identifying problems current and trending and document proposed solutions.
• Knowledge in determining and identifying high level functional and technical requirements to properly understand potential and realized problems in the environment.
• Experience working with Senior IT administrators and engineers to perform analysis on problems within the environment.
• Knowledge of current server technology to include cloud computing, Blade Server, enterprise storage, unified communications, and virtualization technology.
• Technical capabilities should include knowledge of Active Directory (group policies, group permissions, deployment of and troubleshooting) and knowledge of CAC/PKI and DNS/DHCP/WINS and how they integrate in the Active Directory infrastructure.
• Experience in Windows environment on Server 2008, Server 2012, and Windows 7 and/or Windows 10 operating systems environments.
• Possess IT engineering/Problem Management certification (i.e., ITIL)
• Demonstrated ability for oral and written communication with the highest levels of management.

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a post-offer background check.

Education

• Bachelors or better

Licenses & Certifications

• PMP

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)