IHOP Server
Job Description

Department: Server
Reports To: IHOP General Manager

Job Summary

Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes, and resetting tables.

Essential Duties and Responsibilities

Develop and maintain professional functional working relations with IHOP Team Members and guests.
Execute the “Server Guidelines to Great Customer Service” per IHOP SOP to ensure a high quality guest experience.
Communicate guest food orders and service requests in an accurate and timely manner.
Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return.
Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
Comply with SOP methods in regard to guest checks and maintaining cash control.
Stock and rotate all needed supplies in the service areas and dining room.
Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP.
Maintain a waiting list as necessary.
Perform all cleaning duties according to posted cleaning charts.
Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
Comply with IHOP and Liberty uniform and appearance standards.
Perform other duties as assigned.

Teamwork and Communication

Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner.

Cleanliness

Maintains a high standard of cleanliness.
Perform cleaning duties according to posted cleaning charts.

Occupational Health & Safety

Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk. Complies with all company safety policies, procedures and instructions.

Requirements

• Physically capable of standing for long hours.
• Ability to read, write and speak English language.
• Must be willing to cover shifts when needed.
• Must be willing to work evenings, weekends, and holidays as needed.
• Must pass background check.

Disclaimer:

The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.