We are seeking a Night Auditor/Front Desk Agent for the McLure House Hotel in Wheeling WV. We are looking for someone who is passionate about guest service and enjoys engaging with those who come into the hotel.

If you have night audit experience, we are looking forward to speaking with you!!!

Responsibilities:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Review and correct discrepancies in the Front Desk System.

Qualifications:
Job skills:

• Excellent customer service, math and computer skills.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

Experience:

• One-year customer service on a front desk.
• Hotel experience preferred

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Work Location: One location

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