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The Hotel Housekeeping Attendant at the River House at Odette’s clears and cleans the guest rooms of the hotel in time for check in every day. They are also tasked with the upkeep of daily stayover and turndown service. They assist the Housekeeping Manager with keeping all housekeeping closets and storage areas clean, tidy, and organized. Due to the high-level of guest interaction there will be times when the housekeeper is expected to meet basic guests’ needs.

Duties/Responsibilities:

· Comply with all applicable laws and regulations pertaining to cleaning chemicals and materials.

· Daily cleaning of guest rooms in a timely fashion and according to company standards; check-outs, stay-overs, and turndown services.

· Maintaining all housekeeping closets and storage areas in a clean, tidy, and organized fashion.

· Handle all hotel property (furniture, linens, towels, cleaning supplies, etc.) with respect and in a manner that will maintain its integrity.

· Assist guests with basic requests.

· Other duties as assigned.

The ideal candidate will possess the following Knowledge, Skills and Abilities

· Technical Skills: We prefer* at least 1 year* of experience with cleaning guest rooms. We are looking for individuals who are responsible and detail oriented. Working knowledge of English and Spanish preferred.

· Customer Service and Professionalism: Proven experienceserving as a role model and setting the standard for all staff to maintain high-quality and consistent customer service.

· Problem Solving, Quality Control, and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and suggest ways to improve current business methods and services provided.

· Communication: Commitment to details both verbally and non-verbally and ability to encourage cooperative and consistent levels of communication with the property guests, front-end staff and management. Must understand instructions, read written company information and communicate with little or no additional direction.

· Interpersonal Relationships: Ability to adapt to different personalities of guests, staff and outside vendors without losing focus. Must possess high professional ethics and avoid extreme familiarity or conflicts with others.

· Conflict Management: Capacity to recognize problems when they arise and be able to resolve them appropriately by using good judgement, tact, and initiative according to company policy and procedure. Requires unbiased communication skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.

· Perform General Physical Activities: Ability to perform physical activities in a variety of environmental conditions that require moderate to maximum strength including climbing, lifting, balancing, walking, handling materials.

· Flexibility: Must be available to work overtime when needed, assist with the workload of others, and perform other duties as assigned.

Refined Hospitality is a Collection of Luxury-Lifestyle Hotels and Experiences. A curated portfolio of destination-driven luxury-lifestyle hotels, restaurants, and catering venues that are by definition: polished, stylish, sophisticated, cultured, and distinct in how they are designed and operated for unparalleled guest service experiences. Collection includes The Reeds at Shelter Haven, Stone Harbor, NJ; The Grove at Centerton, Pittsgrove, NJ and River House at Odette’s, New Hope, PA. EOE.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person

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