Hotel Front Desk Agent Job at Best Western Plus Yosemite Gateway Inn
Desk is open 24 hours per day everyday. Typical shift is 8 hours
SUMMARY: Guest check-in, guest check-out, makes guest reservations and insures a successful guest stay by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
1. Operates PBX telephone console to receive incoming calls. This requires use of fingers, ability to speak clearly and ability to hear.
2. Guest check-in and check-out with accuracy. This requires ability to understand and speak English. Other languages are helpful but not required.
3. Ability to type and use 10-key
4. Have a thorough working knowledge of Autoclerk front desk system and Nova, the Best Western system, as it pertains to the front office. Have complete working knowledge of all related equipment at the front desk.
5. Be familiar with hotel layout, room types and rate categories.
6. Know the location of all work materials and keep materials stocked and organized.
7. Be familiar with hotel emergency procedures and expedite the handling of all occurrences of an emergency nature.
8. Be responsible for all funds in clerk’s care.
9. Balance out paperwork.
10. Issue guest passports and parking pass when required.
11. Makes future reservations and answer inquiries using the training tools provided by the hotel. This requires ability to hear/listen and the ability to apply knowledge of the hotel to the guest needs.
12. Collect and distribute mail and messages.
13. Perform variety of clerical duties.
14. Accurately perform special front desk projects assigned by a manager.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 5x8
- 8 hour shift
- Evening shift
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Oakhurst, CA 93644: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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