Are you a proactive doer? Do you need variety and change to keep from getting bored? Once you’ve been trained, do you prefer to work independently and get things done? Do you agonize over details and making sure all your work is perfect? Do you quickly become an expert in any subject matter you’re working in? Do you enjoy solving problems?

Responsibilities:

• Solve uncommon issues that have been escalated
• Perform remote network and server troubleshooting
• Learn and integrate new security technologies
• Determine the best solution based on the issue and details provided by customers
• Handle project implementation from start to finish
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer with status and information

System Requirements:

• Passionate (and patient) about problem solving and customer service.
• Experience installing and troubleshooting server roles
• Knowledge of firewall configuration and troubleshooting
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.

About us and what you can expect:
LeadingIT provides fully outsourced cybersecurity and IT support to growth focused Chicagoland businesses and organizations. We break the typical mold by providing ALL-inclusive FAST + FRIENDLY support to our clients with a focus on SECURITY.

We have a fast-paced environment with ZERO micro managing, we assess RESULTS.
We gather feedback and adjust how we operate based on YOUR ideas.
We CARE about our team and our clients and understand the need for flexibility with life+work.

TWO great locations within <8 minute walk of Metra UPNW line in Woodstock, IL AND downtown Chicago OR the ability to work from home/anywhere.

Your benefits –

Salary: $60,000+/year based on your experience and work ethic
Our ascension plans, even for Level 1, provide more than $10,000+/year in upward mobility
100% company paid health, dental, life, and vision benefits

Company match 5% 401k plan with Guideline
More than 14+ days of paid time off AND two weeks’ vacation
Company provided HP notebook, iPhone, and company gear

Our hiring process:

Submit your application AND complete a communication survey (7 min).
If we like what we see, we will reach out to schedule a phone interview (20 min).
If that goes well, we’ll schedule a technical interview (1 hour).

For a more in depth look at our hiring timeline check out www.goleadingit.com/careers