Help Desk Tier 1 Job at Astor & Sanders Corp
Help Desk Tier 1
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Tier 1. This is a full-time benefitted onsite position based in the Lakewood, CO area.
Roles and Responsibilities
- Provide phone, email and chat support and assist customers resolving technical questions
- Troubleshoot user accounts, software and hardware problems
- Appropriately escalate problems to designated support levels using defined processes
- Respond to all requests for assistance
- Log and report each service request
- Close out trouble calls
- Other duties as assigned
Skills & Experience
- Six months of Help Desk support experience
- No experience needed with a vocational technical school certificate (HDI)
- Experience with Microsoft Windows
- Experience using Microsoft Office suite
- Strong written and oral communication skills are required
Requirements
- Covid vaccine
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement
Job Type: Full-time
Pay: $14.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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