HelpDesk Support Representative I

• $18.67 an hour
• This is a remote, work from home role. Please supply Home Internet Speed (www.speedtest.net)
• Temporary position, 6 month+
• Hours: 8 hour shift between 8:00 am - 11 pm in your time zone (CT or EST only) Monday - Friday. (start shifts are between 1 - 3 pm est)

Must have stable, high speed Internet and secure and quiet home office.

We are considering remote candidates in the eastern or central time zones to Work from Home. If you are within a 50 miles range from our Smithfield, Rhode Island facility you will be required to report to the office, in the event you have an internet, or power disruptions.

Position Summary:
Provide call center based technical support to store locations, vendors and staff. Serve as first level for troubleshooting of issues encountered in stores. Assure implementation based protocols are met. Render assistance for equipment troubleshooting and ensure deployment process adherence. Update Database regarding resolution of issues and techs progress while completing work with in the store

Duties:
Provide call center based technical support to store locations, vendors and staff.
Serve as first level for troubleshooting of issues encountered in stores.
Assure implementation based protocols are met.
Render assistance for equipment troubleshooting and ensure deployment process adherence.
Update Database regarding resolution of issues and techs progress while completing work with in the store.

Required Qualifications:

• A minimum of 1 year work experience in Helpdesk or Technical Support needed, preferrably a high inbound call center.
• Must have 1 year of troubleshooting skills coupled with diagnostic, and problem solving skills.
• Preferred Skills:
• Must possess clear, accurately and tactful, communication both verbally and written
• Working knowledge of Word, Excel, and Access
• Understanding of Intermediate/Expert technical terminology is preferred
• Must be able to work independently and occasionally lead within a group
• Technical installation experience a plus but not necessary
• Certified CompTIA+ preferred

Education:

High School Diploma or GED required

Job Type: Temporary

Pay: $18.67 per hour

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 2 years (Required)
• Help Desk Technical Support: 1 year (Required)
• Software troubleshooting: 1 year (Required)
• Call center: 1 year (Preferred)

License/Certification:

• CompTIA A+ certification (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: Remote

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