Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customer’s equipment needs with the best products, the best support and the best people available. We continue to receive awards for best products and best places to work year over year. We do so because as a coworker of Leppo, we are all guided by the Leppo Way:

• We Will Meet Our Commitments

• We Will Be Thorough

• We Will Make Good Decisions

• We Will Ask Questions

Benefits

• Medical, Dental, FSA & Vision Insurance
• Company Paid Life Insurance/AD&D & Employee Assistance Program
• Company Paid Short Term Disability & Long-Term Disability
• 401K Plan + Match
• 2.5 Weeks PTO your first year
• Paid Training and Development for career and promotional opportunities
• Wellness Incentive Bonus
• Discounts on products and services + Bi-Annual funding for Company Clothing
• Quarterly and Annual Company Bonuses + Profit Sharing
• Celebration Luncheons
• Milestone Anniversary Gifts
• Work closely with the communities that we serve

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Position Summary: *This position is responsible for providing and supporting: computer/tablet hardware and software, office and cellular phones, how-to support and customer service to our end users. In addition, this individual is responsible for problem resolution by giving in-person, hands-on support to end users at the desktop level.

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Primary Responsibilities:*

• Work in collaboration with our offsite teams regularly to support their needs. This includes regular local travel to locations in a construction environment.
• Hands on installation and setup of infrastructure.
• Regular training provided to internal customers.
• Management of GPS system and in-house systems.
• Maintain and update documentation for assigned projects and systems.
• Assist in the implementation of telecommunications systems, including VOIP, cell phones and mailbox management, etc.
• Provide remote and onsite help desk and other related support while demonstrating excellent customer service skills.
• Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of services.
• Work closely with end-users to establish Help Desk service level agreements and establish problem resolution expectations and timeframes.
• Take ownership of assigned projects including communicating the status and progress of those projects and completing them within timeframe.
• Actively seeks work and communicates availability to management.
• Perform maintenance and repairs in accordance with equipment manufacturer's instructions and recommendations.
• Identify and troubleshoot issues impacting performance.
• Maintain a clean and safe working environment.
• Additional duties as assigned.

Skills & Characteristics Needed for Success:

• Entrepreneurial drive
• Excellent organizational and time management skills
• Ability to work individually and with a team
• Passion for appreciation for industry and products
• Good Decision-making skills- the ability to collect, assess and interpret relevant information and make sound decisions
• Integrity- maintain a high level of integrity in your actions and words
• Ability to work after hours and/or weekends when needed
• Ability to travel locally
• Ability to work independently
• Strong analytical and research skills
• Good communication and writing skills
• Comprehensive understanding of data analysis techniques
• Creative problem-solving skills
• Working knowledge of MS Office applications for clients
• Demonstrate a sense of urgency in driving projects to successful completion

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Experience & Education:*

• Minimum of 3 Years’ experience
• School Diploma, GED, Technical or Trade School
• Associate’s or bachelor’s degree preferred
• Project Management experience a plus
• Office 365 experience a plus
• Power BI experience a plus
• ERP system experience a plus

Working Conditions &/or Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• This position requires but is not limited to lifting, bending, twisting, pulling, pushing, listening and speaking with internal and external clients. You will work in an environment with dirt and other outdoor/indoor conditions.

Leppo Rents is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Leppo Rents is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

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