Welcome to MedVet. We are a family of emergency and specialty hospitals committed to providing exceptional care for our patients and an unrivaled experience for our clients and referring veterinarians. We are employee owned and veterinarian led which keeps us grounded in our commitment to providing the best specialty and emergency care available for your pet.
As a Help Desk Technician, you will work as part of a team to provide end user support and basic training on IT devices. Individuals will troubleshoot, research, resolve and document technology issues and problems as reported by doctors, technicians and staff.
Essential Duties and Responsibilities:
- Support end-user desktops, laptops and other devices. This includes software installation, configuration and maintenance. It also includes minor hardware replacement and installation.
- Assist doctors, technicians and staff with all IT problems and issues.
- Provide basic IT training, orientation and coaching to new and existing employees.
- Assist Network team to troubleshoot and resolve network issues as necessary.
- Record, document and follow up on trouble tickets, document and follow up on issue resolution in MedVet’s ticketing system.
- Assist in other initiatives as necessary.
Required Knowledge/Qualifications
- Minimum 2 years’ experience in a Help Desk technical support role.
- Desk side support experience required.
- Proven experience with desktop support running Microsoft Windows 7, 10 and Microsoft Office.
- Proven experience installing, configuring and supporting software applications.
- Ability to research technical issues and find best fit resolutions.
- Desire and ability to work around animals (no allergies).
- 10% travel is possible.
- Must be available for an On-call rotation once every twelve weeks.
- Experience with supporting Apple computer and devices a plus
- This is an onsite role in our Worthington, OH office.
MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision,and 401K.
All candidates must complete an acceptable background check, including references and a pre-employment drug test.
MedVet does not accept unsolicited resumes from third-party recruiters
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
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