UNION POSITION | JOB DESCRIPTION
RSD HEALTH NAVIGATOR | MISSION BAY SOUTH BLOCK 9
Pay Rate: $27.00 per hour
WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

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BENEFITS*

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

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POSITION OVERVIEW*

HomeRise seeks an experienced social service professional to conduct programming and offer resident support to single adults formerly experiencing homelessness in San Francisco. Supervised by the Resident Services Manager, the Health Navigator is responsible for guiding residents through and around barriers in the complex healthcare system. The Health Navigator will provide support to overcome obstacles faced in accessing or receiving services needed to maintain well-being, independence, and self-sufficiency. This role will provide practical support services with a strong emphasis on purposeful case management, goal achievement, and groups to single adults within permanent supportive housing in collaboration with a multi-disciplinary site-based team comprised of Resident Service Team Leads, Resident Service Counselors, and DPH nursing staff.
All services are provided within the context of Housing First and Harm Reduction.

ESSENTIAL FUNCTIONS

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Engage residents in compassionate ways to build motivation towards health initiatives in their own lives

• Conducts assessments, provide case management/health navigation services for up to ten residents, create and track service plan goals, and ensure that appropriate follow-up and/or referrals are complete and documented.
• Identifies barriers which interfere with resident’s ability to access healthcare, in conjunction with site-based service team.
• Develops linkages with and coordinate access to healthcare facilities (clinics, hospitals, specialists, etc.)
• Promotes resident’s involvement with the healthcare system through collaborative scheduling and tracking of appointments, providing transportation, and post-appointment follow-ups. Provides accompaniment, when necessary, to act as an intermediary for dialogue between resident and healthcare providers.
• Advocates for resident’s right for fair treatment and access to healthcare.
• Provides health education and support in accordance with harm reduction principles.
• Verbally deescalates tense, high pressure, and emotionally charged situations.
• Creates and implements health-based education and resource groups for residents and staff.
• Consults with on-site multi-disciplinary staff to support health navigation for residents not directly working with this position and/or with engaging in health and case management services provided on site.
• Complete documentation per agency policy.
• Participate in meetings and organizational initiatives.
• Other duties as assigned.

POSITION DETAILS

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Location: 410 China Basin Street, San Francisco

• Status: Full-Time / Non-Exempt
• Pay Rate: $27.00/ hour
• Schedule: Monday through Friday 9 AM – 5 PM
• Union: This position is under the collective bargaining agreement with SEIU 1021
• Reports to: Resident Services Manager

QUALIFICATIONS

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Minimum of two years’ experience working, in paid and/or volunteer roles, successfully with issues of substance use, mental health, criminal background, chronic health issues, systemic racism, poverty and other potential barriers to economic self-sufficiency.

• Proficiency with supportive housing, housing first, trauma-informed, motivational interviewing and harm reduction principles.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Knowledgeable or willing to learn general medical terminology.
• Familiarity with local SF and Bay Area community resources, health resources, and service programs.
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud-based database).
• Strong interest in doing social justice advocacy.
• Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus.
• Valid phone number required.

APPLICATION PROCESS

To apply for this position, please submit a cover letter and resume at: https://homerisesf.org/careers/
Resumes without a cover letter will not be considered. Due to the number of applications we receive, we are only able to respond to candidates selected for interviews.

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PHYSICAL DEMANDS & WORK ENVIRONMENT*

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations._

Job Type: Full-time

Pay: $27.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 5x8

Work Location: In person

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