Guest Services Representative

Part time / Evening and weekends availability required

Starting Pay Rate = $16.00 per hour, with a $0.50 increase after 30 workdays

Multiple venue locations:

• United Center
• Guaranteed Rate Field

General Responsibilities:

Provide each guest with a safe, comfortable, and enjoyable environment to view events at the United Center and Guaranteed Rate Field through knowledge of available guest services and facility familiarization.

Demonstrated Skills:

• Ability to follow direction
• Consistent high level of customer service in a fast-paced environment
• Approachable, friendly, and articulate
• Self-motivator with a positive attitude
• Ability to work effectively on a team
• Ability to adhere to scheduling methods and procedures
• Punctual, proactive, and accountable

Specific Duties:

• Maintain a fun, friendly, and safe environment in assigned sections
• Greet guests as they enter the arena with a smile
• Deliver outstanding customer service under a variety of circumstances
• Assist guests with disabilities, providing a wheelchair escort as requested
• Maintain a pleasant, friendly, and professional demeanor with guests and coworkers
• Operate ticket scanners and ensure all guests have proper tickets or credentials
• Provide accurate information and directions to the various areas in the facility
• Operate elevators and escalators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels
• Document incidents and notify supervisors regarding issues that may require further attention
• Additional duties as assigned

Qualifications:

• Must be 16 years of age or older
• Must be available to work evening and weekend hours. Report time typically begin at 4:30pm on weekdays and can be any time on Saturdays and Sundays
• Must be able to stand and walk for a minimum of 5 hours
• Must be punctual and able to comply with attendance standards
• Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed