CITY OF ROSWELL

Equal Opportunity Employer

Visitor Center

Guest Service Associate Part Time

Date Open: February 2, 2023

Schedule: Various M-S Will include some nights, every other weekend, and holidays

Status: Non-Exempt, Hourly

Type: Part Time

Grade: 21 $12.99

Date Closed: Until Filled

SUMMARY: The Guest Service Associate is a year round position and is responsible for creating a sense of welcome and hospitality at the City of Roswell Retail Stores. Essential functions include superior customer service, retail sales for direct and online purchases, advanced administrative functions, hosting for birthday parties and support of membership growth. They will greet customers, answer questions related to the merchandise, concessions or attraction, process payments, keep the sales floor clean and well-stocked as well as great inventory tracking skills for merchandising.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides superior guest relations and a tourism mindset
• Drives sales through engagement of customers, suggestive selling and sharing product knowledge of City Branded merchandise
• Fulfills online orders daily and follows proper shipping procedures
• Daily inventory tracking of product and sales by accurately processing all guest transactions
• Lifting & moving boxes of a minimum of 30lbs up to 70lbs
• Uploads and photographs new product inventory for online store
• Manages financial transactions & complies with all transaction policies for credit cards, cash and purchases made
• Supports lead and supervisor as a trainer and successfully trains new team members
• Assist with inventory, including ordering, receiving and stocking merchandise
• Alerts management of potential security issues
• Participates in marketing campaigns geared to driving retail sales
• Collects information/data of guests to maintain records for overnight stays, zip codes, etc., and enters all information accurately into the correct spreadsheet
• Maintains neat and clean appearance of self and workspace at all times
• Maintains positive, energetic attitude with customer service as a top priority
• Maintains extensive knowledge of the Roswell area
• Participates in Roswell Attraction tours and training programs as needed to remain current
• Maintains open communication with all employees and Supervisor
• Document and relate positive guest relations for public relations purposes
• Document and relate negative guest relations immediately for quick resolution with manager
• Encouraged to generate solutions and ideas to make the guest experience extremely positive
• Maintains accurate paperwork and computer reports and spreadsheets
• Excel and PowerPoint experience required
• Sales tracking and reporting
• Processes various documents, applications, permits and paperwork; prepares and submits various reports if needed
• Performs clerical duties; answers phones, mail, and email correspondence; data entry; responds to inquiries; provides customer service; prepares office supplies needs.
• Daily use of Content Management System & WordPress platforms for city websites to update and add information to the SeeRoswell.com website
• Ability to multi task
• Keeps timesheet current and accurate
• Update Guest guide inquiries
• Maintain organization and cleanliness of location
• Maintain office supplies inventory
• Restocks merchandise inventory daily in-store, online and in stock room while following proper procedures
• Clean all areas of the office daily including dusting, sweeping, vacuuming and empting trash
• Supports the relationship between the City of Roswell and the public by demonstrating courteous and cooperative behavior when interacting with visitors, guests and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
• Must be able to work every other weekends and holidays, including but not limited to 4thof July weekend and Halloween weekend

MINIMUM QUALIFICATIONS:
Education, Training, and Experience: High school diploma or GED equivalentTwo years’ experience in customer serviceExperience in Microsoft Word, Excel and PowerPoint required (test given upon interview if selected)Experience using Microsoft OutlookFamiliarity with web based software data entryFamiliarity with Social Media posting

• Excellent verbal and written communication.
• Establishing and maintaining effective working relationships with co-workers and the public.
• Multi-tasking to include handling large groups of tourists at one time
• Must be reliable, honest, and have a superior work ethic.

LICENSE AND CERTIFICATION REQUIREMENTS:

Must possess and maintain a valid Class D driver’s license issued by the State of New Mexico and car insurance.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Work is performed in a standard office environment.
• Required to handle lifting a minimum of 30lbs. up to 70lbs.

PRE-EMPLOYMENT REQUIREMENTS:

• Must be able to pass a rigid background investigation including work history, criminal records, driving records, and other records deemed necessary.
• Must pass a pre-employment drug screen administered by a City-designated facility.

CONDITIONS OF CONTINUED EMPLOYMENT:

Incumbents and candidates must have and maintain a satisfactory driving record and insurability in accordance with the City’s insurance carrier.

Job Type: Part-time

Pay: From $12.99 per hour

Schedule:

• 4 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Roswell, NM 88201: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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