Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplace 2 years in a row? If so, we want to talk with you!

The Guest Services Associate I works with a dedicated staff to help create a safe, welcoming, and healing environment for women and children at KentHOPE. This position is part of a 24-hour team to provide information, referral, and support services to KentHOPE guests. Responsible for providing leadership for the guests, overseeing volunteers, and maintaining facility safety and cleanliness. KentHOPE operates a day center for women and children and a rotating overnight shelter for single, adult women.

Schedule

Friday - Saturday 6:00 am - 2:30 pm.

Responsibilities

• Due to the sensitive nature of these essential job duties, we can only consider females for this position.

• Help maintain a positive, pleasant and Christian atmosphere
• Provide daily, positive interaction and guidance to guests. Assist with housing, employment, child care searches, goal setting and connect guests to other services providers through weekly check-ins and by providing pertinent resources
• Oversee safety and cleanliness of facility on shift, including chore supervision. Perform janitorial and maintenance duties as needed.
• Uphold the guidelines of UGM Emergency Shelters to maintain a safe, healing environment - enforcing consequences, writing contracts, and holding guests accountable when necessary.
• Complete all aspects of the guest intake process: phone screen, determine eligibility, new guest orientation and instruction, and assignment of bed and storage spaces. Provide other resources as needed.
• Daily compile a thorough record of the events on your shift in staff log, maintain updated records in Client Track and communicate with other staff via email and Client Track.
• Monitor incoming persons, assisting and directing visitors and guests.
• Coordinate, train and supervise volunteers in conjunction with the volunteer department. Assist in the creation of meaningful and productive roles in which volunteer serve. Interact positively and cooperatively with volunteers.
• Complete data entry, documents, and assist with administrative tasks as assigned by your Supervisor.
• Keep donations organized and put away, assist in distribution of clothing and hygiene items to guests.
• Help coordinate and facilitate community meeting as needed and directed by supervisor
• Assist with event preparation and coordination (including holidays, community events, and guest outings)
• Assist with meal preparation as needed
• Respond to emergency situations promptly, in a calm and capable manner. De-escalate guests during tense situations as needed.
• Attend and participate in all Mission, Division and Department meetings and trainings, as required.
• Any other job-related duties as assigned by supervisor and WCM Leadership.

Qualifications

• High school diploma required. AA in Human Services preferred.
• Prior experience in related field is required.
• Work experience in rescue mission context is highly preferred.
• Microsoft Office Skills required

Benefits

All regular fulltime employees are eligible to participate in our generous benefits package:

• Medical / Vision with generous dependent coverage
• Dental - 100% company paid
• Long-Term Disability 100% company paid
• Basic Life Plan 100% company paid
• Voluntary Products (Aflac and Guardian)
• EAP and 24/7 Virtual Mental Health 100% company paid
• 4 weeks of paid vacation (prorated based on hire date)
• 11 paid holidays + 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is frequently required to stand, walk or sit for extended periods of time; bend, stoop or reach. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Regularly lifts up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

Statement of Faith

• We believe the Bible to be the inspired, the infallible, authoritative Word of God.

• We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
• We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right-hand of the Father, and in His personal return in power and glory.
• We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential.
• We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
• We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
• We believe in the spiritual unity of believers in Christ.

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored

Pre-Employment

This position is subject to a pre-employment criminal background check and must be able to pass a 5 panel drug screen including THC.