Guest Services Associate at Bear Creek Lodge - Part Time Job at Alpine Lodging Telluride
Position Summary
Providing a warm, welcoming environment to all our guests, owners, vendors, and coworkers. Provides full concierge and front desk services to guests and owners at Bear Creek Lodge. This includes but is not limited to: checking in & out guests, answering phones, computer work, and communicating/booking activities and restaurant reservations related to Telluride/Mountain Village.
Must be able to work evenings, weekends, and holidays: Thursday, Friday, and Saturday 4 pm (or 5 pm)-10 pm
Essential Job Responsibilities
Providing a warm, welcoming environment to all our guests, owners, vendors, and coworkers. Provides full concierge and front desk services to guests and owners at Bear Creek Lodge. This includes but is not limited to: checking in & out guests, answering phones, computer work, and communicating/booking activities and restaurant reservations related to Telluride/Mountain Village.
Must be able to work evenings, weekends, and holidays: Thursday, Friday, and Saturday 4 pm (or 5 pm)-10 pm
Essential Job Responsibilities
- Coordinate guest pre-arrival, check-in, stay, and departure details.
- Respond to and resolve guest service requests & property issues via work order entry and follow-up.
- Knowledge of the property, including, but not limited to, basic troubleshooting of Wi-Fi routers, TVs, appliances, and thermostats.
- Maintain a clean and neat front desk and lobby area.
- Exhibit strong knowledge of Telluride and the surrounding area to promote additional activities and services.
- Communicate with housekeeping and maintenance on room condition and status.
- Post-departure guest follow-up; cultivate relationships to drive repeat guest bookings and referrals, book lodging reservations.
- Other duties as assigned
- EDUCATION: High School degree, college graduate, or equivalent experience preferred
- EXPERIENCE: At least 1 year of hospitality or customer service preferred
- REQUIRED SKILLS: Proficient in Microsoft Word, Excel, Outlook (email), Google docs/Gmail, Open Table. Flexible work schedule including mornings, nights, weekends, and Holidays; ability to understand guest service needs, organizational skills, ability to multitask, maintain concentration and solve problems; ability to work cohesively with co-workers in a team environment.
- PREFERRED SKILLS: Top-level customer service, excellent communication skills, attention to detail, polite and patient
- PHYSICAL REQUIREMENTS: Must be able to ascend/descend stairs and lift/carry/push/pull 20 pounds.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.