General Manager (FT) Job at CityBBQ.
City BBQ now has 63 locations in 8 states and we will be opening in Winston-Salem later this year. Our quick casual BBQ concept is recognized as one of the fastest-growing in the industry and we have won awards for our BBQ in markets all over the country. In addition, City BBQ has been chosen by Columbus, Inc as a Top Employer in the city. What is important to us......we believe that relationship building, empathy, and intuition are all critical soft skills that impact every area. We also look for individuals who are driven by their high self-expectations and personal sense of duty. Community involvement has always been important to us as we want to be a positive impact in the communities where we live and work side by side with our guests.
The search is now on for the General Manager who will lead our team in Winston-Salem. This person should have the key traits listed above. They should also have previous GM experience in a quick casual or casual theme concept. City BBQ is a scratch kitchen operation and has experience in a high volume, the scratch kitchen is also vitally important. New restaurant opening experience is a definite plus. We have industry-leading compensation.
We take our training very seriously and this person (along with the entire management team) will train out of town.
GENERAL MANAGER
Position Summary and Mission
He/she leads a band of loyal teammates in areas such as Sales, Profits, Operations & Quality Standards, and People practices, within the spirit and culture of City Barbeque.
Summary of Key Responsibilities
SALES AND PROFITS:
- Produces positive guest count and sales growth.
- Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts.
- Maximizes profits by controlling expenses within established budget guidelines and thru using productivity & efficiency tools for food and labor costs.
OPERATIONS AND QUALITY STANDARDS:
- Ensure his/her restaurant meets or exceeds City Barbeque operations, sanitation, and food quality standards.
- Ensures all equipment and facilities comply with Brand Standards and all government regulations and takes corrective action when required.
- Utilizes Voice of Guest feedback to improve service execution by communicating and coaching the team effectively.
- Ensures all Voice of Guest callbacks and Corporate Feedback comments are resolved appropriately and closed out in the system promptly.
PEOPLE DEVELOPMENT:
- Ensures manager team is progressing in the development of skills defined in City Map
- Conducts 1-on-1 meetings with the management team regularly.
- Provides coaching and feedback on an ongoing basis.
- Reinforces Core Values, consistently.
- Develops employees through corporate training programs, individual development plans, and assignments; provides coaching and constructive feedback to employees as needed
- Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance, and reports to HR when necessary in a timely order
- Leads management team to understand the pulse of the team using Employee Survey process and reacts appropriately to improve the position as a premier employer in the marketplace.
QUALIFICATIONS:
EDUCATION/TRAINING:
- B.A./B.S. in related field or an equivalent in education and experience preferred.
KNOWLEDGE/SKILLS:
- Ability to develop positive working relationships with all restaurant personnel.
- Ability to speak clearly and listen attentively to guests and employees.
- Knowledge of and the ability to use a PC and Microsoft Office Suite.
- Ability to adapt and succeed in a fast-paced environment.
- Ability to provide exceptional customer service.
- Ability to lead and develop people.
WORK EXPERIENCE:
- GM experience in the restaurant industry required.
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