Discovery Land Company is seeking a Club General Manager to join our team at our Puerto Rico Property. The ideal candidate will bring extensive professional management experience and an adaptable outlook to our fast paced and changing environment.

Responsibilities:

Discovery Land Co. is growing, and we are seeking experienced Leaders for an opportunity to join the organization as a Club General Manager. The Club General Manager ensures that the property owner/members’ experiences exceed their expectations. This individual will manage all aspects of operations for the club, including its activities and the relationships between its members, guests, employees, community, and vendors.

Position Objective

• To create the finest luxury club and residential community while maximizing the value of the partnership venture.
• Contribute to the sales process of real estate products and club memberships
• Support the sales process, through practical business planning and smart spending
• Create an unmatched luxury club experience for members and guests.
• Enhance and improve on reputation as the employer of choice in the local community.

Key Responsibilities

• Welcomes new club members and prospective owner/club members; “meets and greets” all club members during their visits to the club.
• Guarantees a positive first impression and ensures it is a priority for all departments
• Assists and accommodates all homeowners regarding any preparations and/or concerns.
• Ensures that premium standards of food, beverage, sports and recreation, entertainment and other club services are delivered consistently.
• Consistently ensures that the club is operated in accordance with all applicable local, state and federal laws, ordinances and approval requirements.
• Coordinates with the sales and marketing team to promote the club’s services and facilities to prospective owner/members and current members.
• Manages the business of the club in a fiscally responsible manner, including financial oversight of the income statement, balance sheet, cash flow, capital budget, project management, and strategic planning.
• Reviews and initiates programs to provide members with a variety of popular events.; Supervises and approve communications to promote the club’s events and facilities to members.
• Recruiting and hiring of all essential management and staffing.
• Establish personnel policy; initiates and monitors policies relating to personnel actions and training Establishes a basic personnel policy; initiates and monitors policies relating to personnel actions and training and professional development programs.
• Provide critical input and planning to the design and development of the all new club facilities
• Oversees HOA/COA functions in conjunction with developer
• Consistently deliver an unparalleled experience for members with creative programming of events and activities that are continually refreshed.
• Promotes a positive and healthy work environment for the staff that creates long lasting relationships.

• 
  Bilingual in Spanish/English required
• Minimum 5 years leadership in an established high end luxury environment
• Experience in luxury hospitality required
• Entrepreneurial mentality with the ability to drive results; adaptable, problem solver, and strategic
• Well connected with a strong ability to engage; a high energy personality
• Elevated customer service skills; a true hospitality expert with a passion for excellence
• Strong in performance management and team development
• Exceptional verbal and written communication skills