Job description

Fully Remote Opportunity!! Candidate must be located in the State of New Jersey!!

Operates a multiline telephone system to answer incoming calls for specifically assigned locations and any overflow calls. Directs callers to appropriate personnel or the assigned Patient Services Triage staff member by performing the following duties.

BILINGUIAL/Spanish Speaking CANDIDATES URGED TO APPLY

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers incoming telephone calls, determines the purpose of each call by investigating the details provided by the caller, forwards calls to appropriate personnel or department when the nature of the call falls under another departments responsibility, handles calls they are able to manage on their own with courtesy and professionalism.
• Uses critical thinking skills to troubleshoot patient issues or concerns.
• Takes and delivers messages to triage staff or transfers calls to voice mail when appropriate personnel are unavailable.
• Documents and records all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or department for communication purposes.
• Prepares medical record release requests/ Disability forms and forwards to appropriate personnel to complete.
• Assists medical personnel with returning messages such as patient inquiries at the direction of management or patient services triage staff.
• Ensures patient referral source is kept abreast of patient care by entering all new referring physicians in the provider database and attaching new physician’s contact information to the patients’ electronic chart in all designated areas.
• Organizes and maintains file system, ICS, and files correspondence and other records.
• Maintains constant accountability for their workstation outside of their break and meal period, remains logged on their phone at all times.
• Maintains a neat and orderly work area.
• Performs other clerical duties as needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual/ Spanish Preferred

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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