Join us for this incredible opportunity at the Hyatt-managed Hyatt Regency Washington, just steps away from the U.S. Capitol building. Not only will you be part of a great team, you will also be part of a company that was one of Fortune's 100 Best Companies to Work For in 2022!

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office Guest Services, this position will respond quickly to guest requests and/or opportunities in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans, and objectives, and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of the Front Office as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
• Ensures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

We offer:

• Free room nights. discounted, and friends & family room rates
• Medical, prescription, dental and vision insurance after 30 days
• 401K with company match
• Paid vacation, sick days, new child leave, and holidays
• Paid family bonding time and adoption assistance
• Tuition reimbursement
• Free colleague meal during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
• Career growth opportunities locally in this area or throughout the country

COVID-19 Safety:

Hyatt Hotels follows all COVID-19 CDC and United States Health Department protocols for the safety of our colleagues and guests.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications - External

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Progressive hotel Rooms management experience
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills

Job Type: Full-time

Pay: $76,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Weekend availability

Ability to commute/relocate:

• Washington, DC 20001: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: One location

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