We need a ROCKSTAR!

We are a growing mental health treatment office providing evidence-based, trauma-informed care in a boutique, private-practice setting. We thrive because of our shared values of humor, compassion, teamwork, and the desire to make a difference in the greater-good. We work together as teammates, colleagues, and friends to support each other in and outside of the work environment. We care about our community.

Job Description: This is a great opportunity for a self-starter who is willing to work hard and use creativity and a positive attitude to do your job! While the below description includes some of what this individual may be asked to do, this job is a new role and one in which a hard working, team player can grow professionally and creatively.

Answer phones:

• Screen and intake new clients
• Schedule new and existing clients
• Take messages and refer client calls
• Perform patient intake including verifying necessary information in the medical records system and performing registration functions
• Schedule patients via office scheduling policies and confirm appointment times as well as educate patients on Drishti’s services and impact
• Add, cancel or make changes to appointments in the master schedule
• Speak with clients over the phone to schedule, remind, or follow up on appointments
• Answer and screen in-bound calls, take messages, and provide appropriate information as well as handling outgoing phone calls as appropriate
• Excellent communication skills with ability to identify key concerns, deescalate conversations, and solve problems

Payment liaison:

• Clearly communicate fee schedule and payment options
• Have understanding of medical insurance in order to work with clients to answer their questions regarding billing
• Exercise excellent judgment in providing creative solutions to client financial concerns
• Verify insurance benefits and enter information into electronic health record

Office flow management:

• Data entry
• Collaboration and scheduling with community partners
• Inventory and purchase supplies
• Keep the office appearing professional and maintain a hands-on approach to ensuring a positive client experience

General Expectations:

• Respect the privacy and confidentiality of individuals and their family members in a rural mental health setting while maintaining ethical standards of the professional discipline
• Work in a busy, but casual outpatient private practice setting
• Comply with all applicable laws, regulations, policies and procedures, supporting this office’s integrity by acting in a manner that honors client, self, and the office
• Participate in creating a client-centered, strengths-based, healing environment for individuals who seek care
• Excellent time management and independence
• Most importantly, act with kindness and respect in all interactions, modeling and maintaining the values and culture of our team

Office Requirements:

• Must be able to pass a DHS background check
• Must be willing to comply with State OAR 333-019-1010 (Vaccination Requirement). This office is considered a medical practice and therefore is under the State vaccination requirement

Preferred Qualifications:

• Previous experience in a clinic or hospital setting fulfilling customer service and administrative tasks
• Exceptional phone and interpersonal skills with the ability to show compassion, empathy, and professionalism in all interactions
• Ability to problem solve and deescalate issues; Capacity to embrace complex problems and generate effective solutions in a timely manner
• Ability to explain Drishti’s services effectively to current and prospective clients
• Computer efficiency and experience using an electronic health record

Benefits (based on employment status):

• Paid time off
• Health insurance (for full time employees)
• 401K with matching
• Fully stocked kitchen nook
• Plenty of room for growth, education, and comradery

Our Values:

1. Kindness

2. Compassion

3. Humor

4. Integrity

5. Humility

6. Accountability

7. Teamwork

8. Hunger for knowledge

Must be able to pass a Department of Human Services employment background check. Must be vaccinated or willing to become fully vaccinated per OHA rule 333-019-1010: COVID-19 Vaccination Requirement for Healthcare Providers and Healthcare Staff in Healthcare Setting.

Pay: Starting wage is $22/hour.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Psychiatry

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We wear masks and screen for COVID symptoms and exposure. We follow all OHA guidelines for healthcare facilities which includes COVID vaccinations per the state rules for all staff.

Education:

• High school or equivalent (Preferred)

Work Location: In person

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