Front Office Business Partner Job at Ivy Rehab Physical Therapy
Full-time Front Office Business Partner
Ivy Rehab
Ivy Rehab is a leading national provider of outpatient orthopedic rehab and the largest pediatric rehab provider in the U.S. We are an entrepreneurial organization that champions clinical and professional growth. We provide exceptional resources, structure, leadership, mentorship, and career advice to our teammates to set them up for success.
At Ivy Rehab, you are not just an employee; you are a valued teammate!
OUR VALUES:
One Ivy – Love what you do – Do the right thing – I belong – GSD (Get stuff done) – Grow – Serve others
POSITION SUMMARY:
The Front Office Business Partner will report to the Director of Front Office Operations and works in combination with Regional and Clinical Directors to ensure a high level of patient satisfaction, company goals and best practices are achieved. In this role, you will be driving both internal and external customer satisfaction with a focus on growth and development. The ideal candidate will possess the business acumen to direct front office operations for multiple locations throughout the assigned region.
CORE RESPONSIBILITIES:
ivyrehab.com
Ivy Rehab
Ivy Rehab is a leading national provider of outpatient orthopedic rehab and the largest pediatric rehab provider in the U.S. We are an entrepreneurial organization that champions clinical and professional growth. We provide exceptional resources, structure, leadership, mentorship, and career advice to our teammates to set them up for success.
At Ivy Rehab, you are not just an employee; you are a valued teammate!
OUR VALUES:
One Ivy – Love what you do – Do the right thing – I belong – GSD (Get stuff done) – Grow – Serve others
POSITION SUMMARY:
The Front Office Business Partner will report to the Director of Front Office Operations and works in combination with Regional and Clinical Directors to ensure a high level of patient satisfaction, company goals and best practices are achieved. In this role, you will be driving both internal and external customer satisfaction with a focus on growth and development. The ideal candidate will possess the business acumen to direct front office operations for multiple locations throughout the assigned region.
CORE RESPONSIBILITIES:
- Monitor, manage, and own assigned clinics’ front office performance via KPIs, reporting and auditing
- Assist and aid in the management of follow-up queues and key front office tasks (DECOPS, exceptions, overall tasks, etc.)
- Work with Director of Front Office Operations and other cross-functional departments to analyze, assess, and impact assigned clinics’ front office metrics including but not limited to upfront collections, front desk denials, write-offs, registration errors, etc.
- Coach, develop, and lead Front Office Support Specialist(s) to perform at their highest level
- Partner with Regional Directors to formulate a plan of action for front office revenue cycle improvement as necessary and ensure execution of these plans
- Lead and/or facilitate weekly remote front office teammate meetings and quarterly in person front office meetings to promote culture, engagement, and high performance
- Create and implement scalable front office optimization strategies to improve efficiency and streamline workflows
- Ensure compliance with all front office operational procedures and best practices
- Work with Director of Front Office Operations and Front Office Support Specialist to implement protocols and policies and procedures to increase the performance of the front desk
- Participate as a member of the Front Office Business Partner team to ensure that front office staff adhere to the company’s policies and work with Director of Front Office Operations to formulate a plan to improve the company’s standards and policies as necessary.
- Collaborate with Clinical Directors to provide remote front office coverage
- Work in conjunction with the Integration teams for successful implementation of new acquisitions and de novos; includes but not limited to preparation and input on front office workflows, demographics and insurance verification/authorization support, and/or remote participation in training and education of policies and procedures.
- Partner with Infinx Team Lead(s) to ensure verification and authorization standards and workflows are being adhered to by front desk teammates
- Excellent interpersonal and communication skills with ability to adjust style to suit circumstance and navigate issues with tact and diplomacy
- Possess a high-level understanding of front office operations, preferably in an outpatient therapy setting
- Ability to lead by example and inspire others to perform at their highest level
- Exceptional critical thinking and analytical skills to create, implement, and execute front office optimization strategies
- Organizational and time management skills with a proven ability to meet deadlines
- Proficient in Microsoft Office, EMR and other technical software
- Solid understanding of revenue cycle and financial impacts of operational decisions
- Ability to prioritize tasks and delegate when appropriate
- Smaller community vibe with bigger company benefits
- Quarterly bonus incentives + competitive base salary
- Competitive benefits package including 401k match (12% 401K annual company match in 2021!)
- Up to 3 weeks of PTO + 6 paid holidays
- Career growth, development, and leadership opportunities
- Community outreach and service initiatives
- Find out more! - https://www.ivyrehab.com/careers/
ivyrehab.com
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