Job Summary

We are a fun, fast paced ophthalmology practice in San Luis Obispo county. We are looking for an energetic, motivated Front Desk Associate. If you are someone who likes to create strong relationships, build trust and are known for giving unprecedented service, then we have the ideal place for you!

All applicants must have excellent verbal and communication skills, be upbeat, attentive, precise, levelheaded, trustworthy and outgoing. The goal of a front desk associate is to help make a guest's experience as relaxed and comfortable as possible. Keeping a calm and poised demeanor, while being able to juggle many tasks simultaneously, is a must.

Responsibilities and Duties

Job Responsibilities:

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts, help answer phones as needed, go above and beyond to ensure that patients have a favorable experience.

Job Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Initial contact must include:
• Create a TRULY friendly atmosphere and provide a GREAT experience
• Greet patients within 8 to 10 seconds of walking through our doors
• Standing up to greet the patient by name whenever possible or shacking the patients hand.
• Check-In the patient in our system and keep track of the patients who are in our office at all times.
• Take advantage of our “Make a customer’s day” tool and go above and beyond to make sure we show our patients how much we care about them.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protects patients' rights by maintaining confidentiality of personal and financial information, HIPPA compliancy.
• Maintains operations by following policies and procedures; reporting needed changes.
• Other Duties include:
• E-Fax Management and delivery to appropriate employees.
• Received Outside Post ops- filed A-Z in appropriate binder
• Received Outside H&P, EKG, etc- filed A-Z in appropriate binder
• Received Non Urgent Review- Letters from MDS -filed A-Z in appropriate binder
• Chart Preparation
• Create charts
• Manage pre-appointment chart notes
• Collect chart notes from referring doctors prior to patient appointment
• Prepping ahead of time for the following days of clinic
• Ensuring we have referral notes for new patients
• Making sure the correct clinic workup sheet is in the chart
• Manage outbound referrals
• In Management Plus and or Versa Suite (DLV referred to)- document appropriately
• Medical Records
• Manage Medical Records
• Purge and Store Files within 2 Years
• Keep Records Tidy & Alphabetized
• Manage Records Release Forms & handle within 24 hours
• Obtain Dr. Dougherty Signature on all medical release forms
• Mail patient medical records as needed
• Create, manage, and maintain medical records release log
• Verifying insurance and making sure to collect any copays, deductibles or other charges pertaining to the patients visit and ensuring the payment is properly posted on the patients account.
• Keeping the front desk/reception area clean and stocked at all times.
• Ensuring all superbills are properly filled out and all accounted for and sent to the billing department at the end of the day.

Qualifications and Skills

Minimum Qualification

• Excellent written and verbal interpersonal skills; including the ability to interact with people at all levels of the organization including the executive leadership team is required.
• Excellent customer service skills.
• Comfortable working with Microsoft Office programs.
• Basic computer operating skills.
• Keep a well groomed appearance and ability to carry yourself in an appropriate manner

Physical Requirements

• Ability to sit for a minimum of an eight-hour work day
• Ability to lift 10-15 lbs
• Ability to carry 10-15 lbs
• Ability to stand at events for minimum of 4 hours at a time

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Multiple Locations

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