CHOICE HOTELS EXPERIENCE A PLUS A+++

• Pay is based on experience, The more knowledgeable you are the more the pay
• 40 hours a week
• Hiring for 7 AM till 3 pm Mon-Fri Experience preferred in hotel front desk and Choice hotel software!

Meet guest demands

Check in majority of reservations and answer phones

Take care of guest complaints. Be productive during your shift.

All accounting functions

Do bucket checks and compare your list to your system

Verify all accounts postings and balances

Check-in/check-out guests

Utilize CLC Hotels system

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:

• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• Frequent Stay Program
• Reservations procedures including cancellations and walking guest
• Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Manager on Duty functions when necessary or as scheduled

Skills:

• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.

Abilities:

• Multi task, remain associate and guest service centric.
• Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
• Assist with guest issues with professionalism, maintaining hospitable attitude.

SPECIFIC RESPONSIBILITIES

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Maintain stock/cleanliness in the market area.
• Other duties as assigned, of which the associate is capable of performing.

Job Type: Full-time

Salary: to be discussed upon interview

Benefits:

• Health insurance Dental vision and life insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you live in Decatur, Alabama

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

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