Front Desk Associate Job at European Wax Center - Indianapolis
About European Wax Center
European Wax Center® is a leading body waxing franchise that offers waxing services by professionally trained and certified waxing experts, as well as a line of beauty products for skincare, body, and brows. EWC provides guests with a modern environment for a comfortable and luxurious experience.
For more information about EWC visit: http://www.waxcenter.com
What We Offer
- $15/hr
- Paid time off
- Holidays off
- Health Insurance
- Bonuses on sales
- Monthly sales contests for additional income
- FREE waxing
- Discount on products
- Company outings
Must Have: reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8 AM to 5 PM. Sunday shift is 10 AM to 5 PM.
The Scoop: This position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.
A Day in the Life
- Sells wax passes to guests by educating guests on the benefits of a wax pass
- Sells EWC products to guests by educating guests on the benefits of products
- Must be goal-oriented and comfortable with set sales goals
- Books guests’ reservations accurately and efficiently while providing an excellent guest experience
- Creates new guest profiles by acquiring guests’ contact information and explaining center policies
- Handles confidential information, including guest contact information, with a high degree of integrity
- Answers guests’ questions and provides necessary resources for the guest to find answers in the future
- Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution
- Notifies center manager of any questions or concerns presented by guest or the team
- Ensures desk area and equipment are clean and in good working order at end of shift
What Sets You Apart
- Sales experience
- Ability to be friendly and engaging on the phone with guests
- Ability to focus on phone calls in a fast paced environment
- Ability to handle escalated calls with confidence and professionalism
- Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
- Ability to prioritize work effectively
- Strong verbal communication skills
- Ability to receive constructive feedback from team and management
- Must be able to work well with the team.
- Must be dependable and reliable
- Must have flexibility to meet shift requirements
- Must be a team player and pick up shifts, if needed
Education and Experience
- High school diploma required.1-3 years retail or customer service experience
Please Note :
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