Front Desk Agent - Embassy Suites by Hilton Orlando Lake Buena Vista South Job at Sierra Lodgings Inc
As a Front Desk Agent, you would be responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Specifically, you would be responsible for performing the following tasks to the highest standards:
- To be friendly, courteous, and helpful to all individuals, both guest and non-guest (on the phone and in-person)
- To be able to check-in and check-out guests in a timely, accurate and courteous manner
- To assist with guest requests, whenever possible
- To command a working knowledge of all special rates/package requirements, restrictions, special arrangements, services/amenities included
- To acquire in-depth knowledge of the Hotel's services/facilities and major attractions in the vicinity and Orlando/Kissimmee area
- Knowledge of all hotel credit policies and procedures
- To assume any additional responsibilities as assigned by the supervisor
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
- Must be a team player
- Must possess exceptional guest service skills
- Able to work weekends and holidays
- Stand, sit or walk for an extended period of time or for an entire work shift
- Strong communication skills are required
- The ideal candidate is friendly, courteous, and always smiling (with guests and fellow associates)
- Only candidates who meet the above qualifications will be considered.
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