Maintains a high quality of services offered to guests through management of the daily functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services and Guest Accounting. Departmental efforts should maintain established operational standards.

JOB DUTIES:

• Completes all required training as assigned
• Checks guests in and out in a timely efficient manner
• Conducts safety and security checks throughout the shift
• Responds to all guest requests in a timely and professional manner
• Makes guests reservations over the phone and or in-person
• Assist in the operation of hotel breakfast by setting up, maintaining, and breakdown as assigned
• Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
• Monitors room inventory and status, ensuring the proper room type is upon guest arrival
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
• Monitors cleanliness and neatness of workspace when on duty
• Monitors inventory of supplies and notifies supervisors accordingly
• Communicates with other departments, therefore promoting a seamless operation.
• Reviews any high guest balances to ensure payment
• Follow front desk Checklist to ensure the shift duties are completed thoroughly
• Participates in safety initiatives and is an integral part of the Safety Committee.
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Performs the role of Manager on Duty as needed
• Takes initiative
• Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of someone who:

• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

PHYSICAL DEMANDS:

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
• Sitting: Rarely
• Bending, Stooping, Reaching: Occasionally
• Lifting, Push/Pull: 40 lbs. infrequently

Maintains a high quality of services offered to guests through management of the daily functional areas of Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services and Guest Accounting. Departmental efforts should maintain established operational standards.

• Traveling: None

Environmental Conditions:

• Inside: Protection from weather conditions but not temperature changes
• Outside: Rarely

Job Type: Full-time

Salary: $13.00 to $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• On call
• Overnight shift
• Weekend availability

Experience:

• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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